Business Process Outsourcing

2014 jobs target to be attained by end-September Employment in the information technology-business process management (IT-BPM) industry has already hit the one million mark, or 1 percent of the population, as more and more foreign firms outsource work in the Philippines.

Further to my column of August 15th, I find it difficult to believe what Jochelle Mendonca of India’s Economic Times (ET) said that BPOs are moving back to India. She went further and noted that “pure voice is out of fashion.”

The Business Process Outsourcing industry has contributed much to the Philippine economy, growing by 46 percent since 2006. To date, the industry has the most number of employees in the country, accounting for around 400,000 jobs.

I quote portions of an article written by Jochelle Mendonca of The Economic Times (ET): “Last year, the Associated Chambers of Commerce and Industry in India estimated that the country had lost over 50 percent of the international voice centre business to the Philippines. “But that may be changing as the Philippines grapples with rising…

FEU Diliman and Sitel signed a memorandum of understanding which aims to produce qualified graduates who can help sustain the growth of the BPO industry. Present during the MOU signing were (from left) Sitel HR supervisor Mark Paolo Anido, Sitel country director for talent acquisition Nathan Andaya, FEU Diliman dean of College Lakan-asa Bautista and…

MANILA – In a move seen to benefit the country’s one million call-center workers, House Deputy Majority Leader and Makati City Rep. Mar-Len Abigail Binay proposes that all night-shift differential and overtime pay be free from income taxes.

MANILA, Philippines – The Philippines is expected to become a trillion-dollar economy by 2030, driven by the information technology-business process outsourcing (IT-BPO) sector and the robust inflow of cash remittances from Filipinos abroad, a respected US-based think-tank said yesterday.

MANILA — The Land Transportation Franchising and Regulatory Board (LTFRB) on Wednesday signed an agreement with the BPO Workers’ Association of the Philippines (BWAP-TUCP) and EACOMM Corporation that would ensure the safety of BPO workers who regularly commute from dusk to dawn.

MANILA – In a move to address labor issues in the call center sector, Labor Secretary Rosalinda Dimapilis-Baldoz and Jose Mari Mercado, president of the Information Technology-Business Processing Association of the Philippines (IT-BPAP), are scheduled to sign on Friday a landmark partnership agreement and a two-year joint action plan for its workers.

MANILA – They are happy with their jobs, but do not want to stay longer than a year. A study commissioned by the Department of Science and Technology-National Research Council of the Philippines (DOST-NRCP) last year showed that business process outsourcing (BPO) workers are generally happy with their high-paying jobs, but think of leaving them…

MANILA, Philippines – The Information Technology Business Process Association of the Philippines (IBPAP) is planning to update its road map to set targets until 2020 as it seeks to grow and make the country a preferred destination for both voice and non-voice services.

CEBU CITY, Philippines – When Direct Access Corp. (DAC), the Cebu-based call center where Sylvio worked, closed unexpectedly last December, he felt sick. Literally.

MANILA, Philippines – The business process outsourcing (BPO) sector will further help drive economic growth in the Philippines but this could be dampened by the forthcoming ASEAN integration in 2015, a study by an international business consultancy group noted.

MANILA, Philippines – Manila is now the world’s second most important place for business process outsourcing, dislodging Mumbai from the position, according to the Tholons Top 100 Outsourcing Destinations for 2014.

Manila is now the world’s second most important place for business process outsourcing, dislodging Mumbai from the position, the Tholons Top 100 Outsourcing Destinations for 2014 released Thursday showed.

Officials of the Information Technology and Business Process Association of the Philippines (IBPAP) explains the industry roadmap through 2016 during the International Outsourcing Summit held in Manila.

The Philippine service sector has come a long way in just over a decade, with its tremendous growth owed in no small part to the business process outsourcing (BPO) industry.

MANILA – The country’s business process outsourcing (BPO) industry increased its revenue target for this year, citing greater interest in the Philippines as an outsourcing destination.

THE information technology and business-process outsourcing (IT-BPO) industry is likely to exceed its target of raking in $25 billion in revenues by 2016 due to the faster year-on-year growth of 19 percent that it has been experiencing.

Sector seen contributing significantly to GDP growth The local business process outsourcing (BPO) sector’s growth is not expected to decelerate despite the slow but steady recovery of developed markets like the United States and Europe.

Want to sell to Business Process Outsourcing (BPO) employees? Try these: breakfast, booze, and gadgets MANILA, Philippines – Want to sell to Business Process Outsourcing (BPO) employees? Try these: breakfast, booze, and gadgets.

CUSTOMERS. Retailers watch out for consumption and lifestyle trends of Filipino workers in outsourcing companies. File photo by AFP MANILA, Philippines – Want to sell to Business Process Outsourcing (BPO) employees? Try these: breakfast, booze, and gadgets.

I have received several phone calls drawing my attention to a serious typo in my column regarding the economic footprint of the IT-BPO industry. Allow me to repeat the second paragraph of my column: “How things have changed. Just over a decade later, we’ve seen the exponential growth of this sector, making it one of…

MANILA, Philippines – With 1.3 million people employed in the business process outsourcing (BPO) industry, the Philippines is seeing a quickly growing affluent middle class. With new money, this boost in purchasing power is something retailers look out for.

Major players in the information technology and business process management (IT-BPM) are confident of delivering the $25-billion promised revenues and employment for 1.3 million workers by 2016.

MANILA, Philippines—Departing from the traditional Labor Day union activities, the Trade Union Congress of the Philippines – International Trade Union Confederation (TUCP-ITUC) forged a partnership agreement, on Tuesday, with players in the business process outsourcing (BPO) industry.

MANILA, Philippines – Transcom Philippines, a unit of Luxemburg-based Transcom Worldwide S.A., is bullish about the prospects of the local information technology-business process outsourcing (IT-BPO) industry and is set to increase its workforce by 35 percent.

NEW YORK AND LONDON (April 10, 2013) – The outsourcing industry is failing to invest in the skills needed to capture the full value from outsourcing engagements, an HfS Research study, sponsored by Accenture, reveals. The report, entitled ” Is Good Enough Really Good Enough? The Great Talent Paradox in Outsourcing ,” confirms that in…

MANILA, Philippines – To scale up educational and training programs and equip employable talent pool with industry-standard skills, the Business Processing Association of the Philippines (BPAP) and Commission on Higher Education (CHED) signed a memorandum of agreement to integrate the Service Management Program (SMP) course into the curriculum of 13 state universities and colleges (SUCs).

Study notes emergence of competing locations THE PHILIPPINES, India and China are the top three global shoring locations for corporations based on the number of jobs created in shared service centers, call centers and technical support centers from 2008 to 2011, according to a new report from global real estate adviser Jones Lang LaSalle.