Business Process Outsourcing

Facing an imminent displacement of some one million Filipinos employed by the business process outsourcing (BPO) sector and its allied industries, President Aquino appears unfazed and even called a bill pending in the United States to stop outsourcing of American jobs abroad a bluff.

Focusing on ways to return jobs to the United States, a White House forum on “insourcing” this week highlighted the return of 400 US Airways reservations jobs to Winston-Salem, N.C., Phoenix, Ariz., and Reno, Nev.

Other opportunities in Asia await Filipino business process outsourcing (BPO) workers in case the US Congress passes a bill that keeps American companies from farming out non-core operations overseas, the International Labor Organization’s (ILO) Philippine director said Thursday.

Government officials shrugged off fears of a possible displacement of thousands of call center agents in the country as a result of a proposed bill in the United States seeking to stop America from engaging in business process outsourcing (BPO) while the Palace seems totally in the dark about it.

MANILA, Philippines – The Department of Labor and Employment (DOLE) is closely watching over the possible slowdown in the operations of American-owned business process outsourcing (BPO) firms in the country.

A lawmaker from Eastern Samar yesterday warned that a House bill filed in the United States Congress could affect some 400,000 call center employees here.

MANILA, Philippines — Ninety-eight percent of applicants registered in the country’s online job matching system, the Phil-JobNet, prefer local jobs even as employment opportunities in the business process outsourcing (BPO) sector continue to remain robust.

BPO GOWTH NOT IN CALL CENTERS The Philippine business process outsourcing (BPO) industry is widely praised as one of the saviors of the country’s economy.

CLARK FREEPORT, Pampanga, Philippines — Of the 3,008 job vacancies inside this freeport, jobs related to Information Communication Technology/Business Process Outsourcing (ICT/BPO) have been ranked number one among sectors needing to fill up vacancies during the last quarter of this year.

Business process outsourcing companies expect earnings to reach $14 billion in 2012 as the industry explores new sources of revenue.

The information technology and business process outsourcing (IT-BPO) industry remains a sunshine industry in the services sector, with gains contributing to growth rates of computer and information, and miscellaneous business, professional, and technical services, according to a recent report by the Bangko Sentral ng Pilipinas (BSP).

The Business Processing Association of the Philippines (BPAP) said it will work for the reduction of the skills-jobs mismatch in the country through the strengthening of its collaboration with government and the education sector.

The Philippines’ business processing outsourcing (BPO) sector is fast developing into one of the pillars of the nation’s economy, with both earnings and employment levels soaring in recent years — though there are concerns that international competition, rising costs and staff shortages could undermine future growth.

This year, six awardees from different parts of Asia take center stage in the annual Ramon Magsaysay Awards, the Asian equivalent of the Nobel Peace Prize, to serve as models of leadership and service. In this series, GMA News Online asks each awardee: What can the Philippines learn from your story?

MANILA, Philippines – The National Government is partnering with the Business Processing Association of the Philippines (BPAP) for projects that would entail half a billion pesos in investments annually, Budget and Management Secretary Florencio Abad said yesterday.

NEW YORK — Outsourcing of services has been a persistent cause of panic and protectionism in recent years, especially in the United States since the 2004 presidential election. Back then, the Democratic candidate, Sen. John Kerry, upon hearing that digital x-rays had been outsourced from Massachusetts General Hospital in Boston for examination by radiologists in…

MANILA, Philippines – While traditional voice-based business process outsourcing (BPO) will continue to contribute substantially to the growth of Philippine BPO, non-voice, complex services are expected to be the principal engine of growth for the industry.

MANILA, Philippines – The United Nations Conference on Trade and Development (Unctad) has warned the Philippines and other developing countries against too much dependence on the non-equity modes (NEMs) of foreign direct investments (FDI), such as business-process outsourcing (BPO) and contract manufacturing owing to their “footloose” nature that makes them easy to get but also…

RECOGNIZED as the top destination for voice contact center business, the Philippines must take advantage of the stronger projected growth in the non-voice sector to expand its share in the global business process outsourcing market, an industry leader said.

Faced with a shallow skilled talent pool, the Business Process Outsourcing (BPO) industry has begun collaborating with the government and various schools to ensure the graduates joining the labor force have competencies aligned with the needs of the industry.

Government will give the business process outsourcing (BPO) industry a favorable environment to sustain the momentum of growth, President Benigno Aquino III said Monday.

EXPECTATIONS for the outsourcing industry have been scaled down but are better compared to the more uncertain view recently offered for merchandise exports.

The information technology-business process outsourcing (IT-BPO) industry is expanding at a pace that makes other sectors of the economy absolutely green with envy.

Metro Manila has become the center of the business process outsourcing (BPO) world, an industry expert said at a conference on services exports.

MANILA, Philippines – The World Bank has ranked the Philippines among the best performers in the services exports, particularly in the business process outsourcing (BPO) sector, but urged further reforms in the travel and tourism sector if the country intends to sustain growth moving forward.

BAGUIO City is in the top ten preferred destinations of those in the business process outsourcing (BPO) industry, particularly for call centers. Baguio was ranked 9th in the new wave cities, or cities where there is a mushrooming of call centers.

THE information technology-business process outsourcing (IT-BPO) services had provided support to the economy, despite the challenges posed by the nascent stages of global recovery in 2009, the Philippine central bank said.

NEW DELHI—The attrition rate in India’s business process outsourcing sector jumped to 55 percent from a year earlier, dealing a potentially fatal blow to the flagship industry, a study said on Thursday.

The business process outsourcing (BPO) industry boom continued last year as the Business Processing Association of the Philippines (BPAP) and its partner associations, together with the Contact Center Association of the Philippines (CCAP), reported a 26 percent growth in the sector last year with new investments of $8.9 billion.

MANILA, Philippines – The country’s business process outsourcing industry (BPO) generated revenues of $8.9 billion in 2010, a year-on-year growth of 26%, the industry association reported Wednesday.