Business Process Outsourcing

THE information technology-business process outsourcing (IT-BPO) services had provided support to the economy, despite the challenges posed by the nascent stages of global recovery in 2009, the Philippine central bank said.

NEW DELHI—The attrition rate in India’s business process outsourcing sector jumped to 55 percent from a year earlier, dealing a potentially fatal blow to the flagship industry, a study said on Thursday.

The business process outsourcing (BPO) industry boom continued last year as the Business Processing Association of the Philippines (BPAP) and its partner associations, together with the Contact Center Association of the Philippines (CCAP), reported a 26 percent growth in the sector last year with new investments of $8.9 billion.

MANILA, Philippines – The country’s business process outsourcing industry (BPO) generated revenues of $8.9 billion in 2010, a year-on-year growth of 26%, the industry association reported Wednesday.

According to the latest World Bank Quarterly Report for the Philippines, the rapidly rising BPO sector in the country will be able to build its natural comparative advantages for Philippine economic status. These advantages are technology-savvy young labor force, cost-competitive platform built around an English-speaking talent pool, a favorable economic zone environment and readily available…

BUSINESS process outsourcing (BPO) firms are being encouraged to secure quality certifications to boost chances of attracting clients amid competition posed by other countries in the region.

MANILA, Philippines – The Philippine economy is projected to expand by five percent in 2011 with the business process outsourcing (BPO) industry expected to play an important role, according to the World Bank.

MANILA – Senators want to amend a provision of the labor code that seeks to better protect women, especially those in Business Process Outsourcing (BPO) companies, working on graveyard shifts.

A friend was visiting from Washington. He’d first been here in 2001 scouting around for where to put a call center. It was to be India or the Philippines. “Americans just wouldn’t fit in in India; here they’d be right at home”. So the Philippines was it. He established a call center here with 150…

Competition from neighbors expected to rise MANILA, Philippines—Business process outsourcing (BPO) companies operating in the Philippines will have to innovate and start offering higher-value services to clients if the country is to be able to maximize the industry’s potential for growth in the next five years.

Summary After snatching call center crown from India last year, Philippines again looks toward business process outsourcing to lead growth for country in 2011, targeting to hit US$11 billion in revenues.

CONTACT centers want the government to strictly implement its calendar of non-working holidays to ease labor costs.

MANILA, Philippines – Business process outsourcing (BPO) companies must address the annual loss of an estimated 84,800 workers from resignations or face a massive shortage of workers 5 years from now.

MANILA, Philippines –  Business process outsourcing (BPO) industry players will implement various initiatives, including aggressive marketing of the country’s outsourcing services to more customers in key markets to achieve a revenue growth of 20 percent in 2011.

MANILA, Philippines – Call center agents are expected to be the most in demand workers in the country this year.

In a bit of good news towards the turn of the year, our newspapers have been highlighting the fact that the Philippines has overtaken India as the world leader in business process outsourcing (BPO). IBM’s Global Locations Trend 2010 declared the Philippines as the world’s number one location for shared services and BPO. This year,…

MANILA, Philippines—The Business Processing Association of the Philippines (BPAP) and the Commission on Information and Communications Technology are condemning cyber sex dens that call themselves business process outsourcing (BPO) service providers as it casts the country’s sunshine industry in a bad light.

MANILA, Philippines –  The Philippines is expected to solidify its position as a global leader in business process outsourcing (BPO) activities once Congress passes a special law securing personal data privacy, House Deputy Majority Leader and Pasig City Rep. Roman Romulo said over the weekend.

MANILA, Philippines—Self-regulation is the way to go for the country’s booming business process outsourcing (BPO) industry, according to Labor Secretary Rosalinda Baldoz who witnessed the signing of a voluntary code of good practices by the BPO industry of Davao City recently.

MANILA, Philippines—After challenging India for the top position for several years, the Philippines is now the world leader in business support functions like shares services and business process outsourcing, according to the latest reports and trends analyses.

MANILA, Philippines (Xinhua) – The Philippines is seen to maintain its position as one of the world’s top outsourcing destination, generating an annual revenue of 25 billion U.S. dollars by 2015.

MANILA, Philippines – The Contact Center Association of the Philippines (CCAP) on Thursday urged the Aquino administration to continually promote the country as the world’s premiere hub for call center operations.

MANILA, Philippines – The Philippines has overtaken India as the world’s number one country for shared services and business process outsourcing (BPO), according to IBM’s Global Locations Trend.

MANILA, Philippines – Profitable business process outsourcing companies in the Philippines will enjoy multi-billion-dollar profits and will continue to help pump prime the local economy in the years to come, President Aquino predicted yesterday.

MANILA, Philippines (2nd UPDATE) – The Philippines would soon overtake India as the call center capital of the world, a recent study by Everest Research Institute showed.

MANILA, Philippines – Knowledge process outsourcing (KPO) services will be key to expanding the outsourcing industry and helping it attain its revenue goals, an industry executive said.

MANILA, Philippines – The business process outsourcing industry has 20,000 vacancies to qualified applicants who will work on a day shift.

Officials of the business process outsourcing (BPO) sector as well as the government have agreed with the Asian Development Bank’s (ADB) observation that the sunshine industry on its own cannot drive the country’s economic growth.

Call centers alone can’t advance the economy Despite the employment and the dollars that business process outsourcing (BPO) generates, the sector may not be the answer to the country’s need to advance its economy, the Asian Development Bank (ADB) said.

BACOLOD City, Philippines  — Bacolod City made it to the list of Tholons’ Top 100 Outsourcing Cities for 2010, said Jocelle Batapa-Sigue, chairperson of the Bacolod-Negros Occidental Federation for Information and Communications Technology or BNeFIT.