Call Centers

Firms have a hard time finding skilled call-center agents, technicians–PSA

Published by rudy Date posted on April 3, 2016

FILIPINO firms are having difficulties hiring competent and skilled technical and professional personnel and call-center agents, according to the latest data from the Philippine Statistics Authority (PSA).

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Policy continuity seen as main risk for ‘call center capital’

Published by rudy Date posted on March 27, 2016

THE PHILIPPINES is now the call center “capital” of the world, Moody’s Analytics said in a recent report, displacing India as Filipinos prove to be a better option for skilled workers in the business process outsourcing (BPO) industry, but faces a crucial government transition, with continuity of anti-corruption efforts hanging in the balance.

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The end of the line

Published by rudy Date posted on February 6, 2016

Call centres have created millions of good jobs in the emerging world. Technology threatens to take those jobs away again WHETHER in Nairobi or Albuquerque, a shopping centre is not really a shopping centre unless it has at least two anchor tenants. These can be department stores, cinemas or bookshops—anything that will fill a large…

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Change is coming to PH call centers

Published by rudy Date posted on August 15, 2015

Change is coming to the Philippine call center industry, with a former newsboy who now heads the local unit of a US software company delivering the compelling message.

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Call center employees seen to benefit from minimum wage hike —solon

Published by rudy Date posted on March 29, 2015

Even highly-skilled employees in the business process outsourcing sector are seen to benefit from the P15-increase in the daily minimum wage for private sector workers in Metro Manila as employers seek to correct the wage distortion caused by the wage hike.

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Why staff turnover in Philippine BPO industry is falling

Published by rudy Date posted on February 18, 2015

MANILA, Philippines — Staff turnover has always been a big concern for business process outsourcing (BPO) companies in the Philippines.

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Bright prospects for BPO industry

Published by rudy Date posted on February 10, 2015

News that the Philippines has edged out India as the call center capital of the world will definitely make the future even brighter for the Business Process Outsourcing (BPO) sector, also dubbed as the “sunshine industry” of the country. Over one million Filipinos are employed by the BPO and related IT sectors, with projections that…

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Philippines overtakes India as call-center capital

Published by rudy Date posted on February 7, 2015

The job of choice for many young people in the Philippines is working at a call center. More than 1 million Filipinos now work at call centers and in related outsourcing businesses, making their country the call-center capital of the world.

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The Philippines has become the call-center capital of the world

Published by rudy Date posted on February 1, 2015

More than 1 million Filipinos now work at call centers and in related outsourcing businesses Ever since Joahnna Horca lost her father, a doctor, in a South China Sea typhoon, her large family has struggled to make ends meet. So after Horca earned a college degree in social work, an older sister nudged her to…

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Our other national heroes

Published by rudy Date posted on December 7, 2014

IT was the late President Corazon C. Aquino who first referred to overseas Filipino workers (OFWs) as “heroes” in a speech she gave to a group of domestic helpers in Hong Kong in 1988. But we cannot recall any president after Mrs. Aquino saying the same thing about our call-center employees. While many businesses were…

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Philippines’ rise as call-center nation lures expats home

Published by rudy Date posted on September 24, 2014

Having grown up poor, Denise Sese found herself still mired in debt. It was 2009. A college dropout and one-time cashier at a Jollibee Foods Corp. fast-food outlet in Manila, she was out of a job.

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Philippines’ rise as call-center nation lures expats home

Published by rudy Date posted on September 24, 2014

Having grown up poor, Denise Sese found herself still mired in debt. It was 2009. A college dropout and one-time cashier at a Jollibee Foods Corp. fast-food outlet in Manila, she was out of a job.

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Protected:

Published by rudy Date posted on September 9, 2014

There is no excerpt because this is a protected post.

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Tax-free graveyard shift, OT pay pushed

Published by rudy Date posted on July 6, 2014

MANILA – In a move seen to benefit the country’s one million call-center workers, House Deputy Majority Leader and Makati City Rep. Mar-Len Abigail Binay proposes that all night-shift differential and overtime pay be free from income taxes.

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Bill pushes higher graveyard shift pay for BPO employees

Published by rudy Date posted on July 3, 2014

The bill defines the graveyard shift as work between 10 p.m. and 6 a.m. A new bill at the House of Representatives plans to increase compensation for employees working the night shift in business process outsourcing (BPO) centers. Filed last May, House Bill 4414 seeks to repay BPO workers “for their exposure to health hazards…

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Travails in the call center (first of 2 parts)

Published by rudy Date posted on June 26, 2014

(First of two parts) She was a single mom in her 40s. With her two kids, she left her hometown in Isabela to go to Manila to seek a better life. That better life was supposed to be working as a call center agent. Then one day, things changed completely.

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Show some respect for call centers

Published by rudy Date posted on June 19, 2014

FOR an industry that has come from having almost no economic impact over a decade ago to now employing nearly 700,000 Filipinos, the Philippine call-center business continues to be disparaged and criticized.

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25 things successful contact centres do

Published by rudy Date posted on June 11, 2014

We take a look at some of the little things that make contact centres successful. Quality Scoring 1. Have a group of agents listen to a live call and offer collective feedback We have communal QA sessions where all of the agents listen to the same call and give live feedback to the agent whose…

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Workers find ways: The BPO worker

Published by rudy Date posted on February 18, 2014

CEBU CITY, Philippines – When Direct Access Corp. (DAC), the Cebu-based call center where Sylvio worked, closed unexpectedly last December, he felt sick. Literally.

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Protected:

Published by rudy Date posted on January 29, 2014

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Rage against customer service reps is on the rise

Published by rudy Date posted on December 26, 2013

Also on the increase is the amount of yelling and swearing customers are willing to unleash on company employees. Money Talks News on MSN MoneyIf you’ve ever yelled at a customer service representative when reporting a problem with a product or service, you’re not the only one.

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‘Stunning outlook for contact center sector’

Published by rudy Date posted on August 29, 2013

THE outlook for the country’s contact center sector continues “to be nothing short of staggering,” industry stakeholders said yesterday at the International Contact Center Conference and Expo (ICCCE).

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What am I doing in a call center?

Published by rudy Date posted on August 28, 2013

I take customer service calls for the biggest credit card company in the world. That’s talking to an average of 80 Americans per day, helping them with card replacements, disputes, payments, and rewards redemption, and answering general questions about their accounts as well as contact information changes, among others.

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Editorial: Opportunity calls

Published by rudy Date posted on August 27, 2013

MOST of us still refer to them as “call centers,” but the companies that drive the business process outsourcing (BPO) industry in the Philippines have long expanded their reach.

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Call center workers’ plea to BPOs: Don’t require attendance during massive flooding

Published by rudy Date posted on August 21, 2013

MANILA – Call center workers are asking business process outsourcing (BPO) companies to be more considerate of their employees’ health and safety when heavy rains pour and cause floods as they did the past couple of days when the southwest monsoon enhanced the now typhoon Maring.

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Living on call center time in the Philippines

Published by rudy Date posted on August 12, 2013

Halfway across the world, more than a half-million people live on American time. The Philippines is home to the largest call center industry in the world, and to man the phones during American business hours, many Filipinos adjust their lives to a global schedule.

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Philippines ‘is call centre capital of world’

Published by rudy Date posted on July 15, 2013

Business processing outsourcing (BPO) company Transcom Philippines recently declared the Philippines as the “Call Centre Capital of the World.”

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Protected:

Published by rudy Date posted on July 10, 2013

There is no excerpt because this is a protected post.

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BPO employees to Aquino: Certify Magna Carta for Call Centers Workers as urgent bill

Published by rudy Date posted on July 8, 2013

THE Business Process Outsourcing Industry Employees Network or BIEN Philippines hails Sen. Miriam Defensor Santiago for refiling the Magna Carta for Call Center Workers Act.

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Sen. Miriam re-files bill ensuring union rights to call center workers

Published by rudy Date posted on July 7, 2013

MANILA, Philippines — Alarmed by reports that business processing industry discourages the formation of unions, Senator Miriam Defensor-Santiago has resurrected the bill on “Magna Carta for Call Center Workers Act” which aims to protect the interest and welfare of call center workers particularly their rights to association and assembly.

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July 2025

Nutrition Month
“Give us much more than P50 increase
for proper nutrition!”

Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.

Accept National Unity Government (NUG)
of Myanmar.  Reject Military!

#WearMask #WashHands #Distancing #TakePicturesVideosturesVideos

Time to support & empower survivors. Time to spark a global conversation. Time for #GenerationEquality to #orangetheworld!

July


3 July – International Day of Cooperatives
3 Ju
ly – International Plastic Bag Free Day
 
5 July –
World Youth Skills Day 
7 July – Global Forgiveness Day
11 July – World Population Day 
17 July – World Day for
International Justice
28 July – World Nature Conservation Day
30 July – World Day against Trafficking in Persons 


Monthly Observances:

Schools Safety Month

Nutrition Month
National Disaster Consciousness Month

Weekly Observances:

Week 2: Cultural Communities Week
Micro, Small, and Medium Enterprise
Development Week
Week 3: National Science and
Technology Week
National Disability Prevention and
Rehabilitation Week
July 1-7:
National Culture Consciousness Week
July 13-19:
Philippines Business Week
Week ending last Saturday of July:
Arbor Week

 

Daily Observances:

First Saturday of July:
International Cooperative Day
in the Philippines

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