Digitization of Work

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Written by Mark Samuels, Freelance Business Journalist on October 7, 2021 | Topic: Digital Transformation: A CXO’s Guide What is digital transformation? Digital transformation involves using digital technologies to remake a process to become more efficient or effective. The idea is to use technology not just to replicate an existing service in a digital form,…

by Louise Maureen Simeon (The Philippine Star), 15 Jun 2021 MANILA, Philippines — The digital economy is expected to produce more job opportunities for women if gender gaps are addressed.

By Daxim L. Lucas, Philippine Daily Inquirer, 22 Feb 2021 The digitalization framework laid down by the central bank in recent years helped mitigate the economic impact of the coronavirus pandemic on the country as many Filipinos were able to buy essential needs and send money to their dependents despite last year’s lockdown.

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Here are the recommendations of the World Bank to ramp up digital transformation in the Philippines. | @bworldph pic.twitter.com/5sxxWCoDJT — Bea Laforga (@BeaLaforga) October 5, 2020

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By: Dale G. Israel, Philippine Daily Inquirer, 21 Dec 2019 CEBU CITY, Philippines — A business process outsourcing firm in Cebu started to implement an “inclusive policy” that will allow persons with disabilities (PWDs) to join their workforce — the first one to do so among the hundreds of call centers at the Cebu IT…

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How one field service management provider is benefiting from the technology. By Bob Violino, Apr 10, 2017 Artificial intelligence (AI) is having a huge impact on businesses in a variety of industries, including high tech. ServiceMax, a company that provides cloud-based field service software to help organizations manage contracts, scheduling, and parts, is a case…

ByPYMNTS, Mar 1, 2017 After disrupting the retail market, Amazon is going after another industry, this time setting its sights on call centers. According to a report citing information from the firm The Information, Amazon’s Web Services unit is working a suite of cloud-based tools that it plans to sell to companies to help them…

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by Shelly Palmer, Feb 26, 2017 Oxford University researchers have estimated that 47 percent of U.S. jobs could be automated within the next two decades. But which white-collar jobs will robots take first?

GOTCHA By Jarius Bondoc (The Philippine Star), Feb 24, 2017 Two years ago when a vacancy occurred in a Hong Kong firm’s board of directors, they appointed an algorithm. The robot called Vital gets no executive pay, and is fed only large amounts of data. In microseconds it picks up on market trends “not immediately…

by Abby Jackson, Feb 21, 2017 This new trade agreement will add $1 trillion to the world economy Self-driving cars threaten the job security of millions of American truck drivers. At banks, automated tellers are increasingly common. And at wealth management firms, robo -advisers are replacing humans.

7 February, http://pressreleases.responsesource.com/news/92551/the-future-of-work-is-here-says-teleopti/ It’s every contact centre manager’s dream to have flexible schedules so that agents are available at high demand and off-line during quiet times According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM) benefits customers, employees and the business Today, people expect to work their own…

by Ephrat Livni, Feb 6, 2017 Lawyers are the professionals everyone loves to loathe. Jokes about attorneys abound, and Shakespeare’s line from Henry VI remains a cultural favorite: ”The first thing we do, let’s kill all the lawyers.” Soon, that dream may come true, and machines will be the ones to do it. Academically trained…

http://www.ozy.com/fast-forward/made-in-the-future/70003?utm_source=ozyge&utm_medium=email&utm_campaign=6142016 Because a new era of manufacturing is just beginning. OZY and Predix from GE — the cloud-based development platform built for industry — have partnered to bring you an inside look at the future of digital industries, where people, data and productivity meet. Take a drive about four hours north of London — atop…

The Daily Dose, Jul 5, 2016 Because we’re unleashing a new wave of jobs that most of us haven’t even thought of. OZY and Predix from GE — the cloud-based development platform built for industry — have partnered to bring you an inside look at the future of digital industries, where people, data and productivity…

by Patrick Caughill, Feb 3, 2017 According to a new report from the McKinsey Global Institute, nearly half of all the work we do will be able to be automated by the year 2055. However, a variety of factors, including politics and public sentiment toward the technology, could push that back by as many as…

James ManyikaMichael ChuiKaty George, Feb 03, 2017 Soon after taking office, the new president created a national commission to examine the impact of automation. No family should pay an unjust price for progress, he announced, yet automation should not be viewed as an enemy. “If we understand it, if we plan for it, if we…

Manufacturing, transportation, and utilities top the list of industries investing the most in the Internet of Things. But others are catching up. By Alison DeNisco, Feb 1, 2017 As the Internet of Things (IoT) continues to spread across the home and the enterprise, certain industries are leading investments in the revolutionary technologies that are changing…

Cogito monitors customer service calls and offers advice agents by Darcie Thompson-Fields, Feb. 1, 2017 An AI is helping to coach call centre workers on their emotional intelligence. Boston-based startup Cogito has created a software that has learned to detect problems in conversation.

What steps should your organisation take to be ready for the Internet of Things? By Mark Samuels, Feb. 1, 2017 The transportation business is among the highest spenders on IoT. Almost three quarters (71%) of IT leaders are now gathering data for IoT initiatives, according to 451 Research. Analyst IDC, meanwhile, expects global IoT spending…

By James Manyika, Michael Chui, Mehdi Miremadi, Jacques Bughin, Katy George, Paul Willmott, and Martin Dewhurst Automation is happening, and it will bring substantial benefits to businesses and economies worldwide, but it won’t arrive overnight. A new McKinsey Global Institute report finds realizing automation’s full potential requires people and technology to work hand in hand.

By James Manyika, Dec. 2016 Automation, digital platforms, and other innovations are changing the fundamental nature of work. Understanding these shifts can help policy makers, business leaders, and workers move forward, writes James Manyika in a briefing note prepared for the Fortune + Time Global Forum in Vatican City.

by Vegard KolbjørnsrudRichard AmicoRobert J. Thomas, Nov. 2, 2016 Read the article here.