NTUC Phl Leadership Institute (LEADNtI)

The symptoms are painful: low performance, high turnover, passive-aggressive behaviors, and general lack of focus on what’s important to your business. Is the source of the pain a problem with employees’ morale? Or is it a problem with motivation? And, more importantly, what can you do about it?

There are numerous factors that play into achieving successful call center operations, many of which feed into one another. For example, what your agents offer your customers sets the stage for customer loyalty, satisfaction and overall business continuity. If your agents sound fake, fabricated or uninterested, well then guess what, your customers will avoid you…

Managing a call center will not go down in the history books as one of the easiest jobs in the world. Dealing with high turnover, rude people on the other end of the line and crabby employees is not exactly the most tantalizing option for employment.

For many businesses, a call center is the primary means of communication with customers. You cannot shake hands when greeting them or see their facial expressions to understand their mood or temperament.

Sept 16-17, 2012 – Dubai, UAE Setting & Achieving Call Centre KPIs Key Performance Indicators (KPIs) are high level indicators of call centre performance and a recent 200 call centre survey by ICMI determined that eight particular performance measurements were each considered to be a KPI at the organizational level by at least half of…

Jobseekers often lose the chance of getting a good job just by coming to the interview unprepared or wearing the wrong clothes or accessories. The information site Money-zine.com said, “Perhaps the biggest mistake made by some interviewees is going to an interview unprepared. If you’re looking for a job, then it is in your best…

Despite the telephone being the most popular channel for support, it also has the reputation for being the most frustrating method. Repeating information to agents, waiting on hold, and navigating phone menus are the main reasons customers dread the call center. Negative caller experiences drive customers to the competition, and to share these experiences with…

Business PBX Solution Call center management involves using call center metrics to measure and guide the performance of call center agents or representatives. Call center software provides opportunities to gather call center statistics, generate call center reports, and provide regularly scheduled feedback to call center employees.

IF you’re looking for a job right now, it’s certain to take longer than you’d like. And the culprit isn’t just the recession. With online job boards making it easier than ever to apply, a single opening can attract hundreds of résumés from around the world. And now many employers use automated systems to sort…

Key performance indicators (KPI) are all the rage these days for contact centers, but they aren’t all created equally. It’s always a good idea to collect metrics, of course, but are you collecting the right ones? And what are you doing with them once you’ve got the data?

Tagalog CSR Jobs basically refer to customer service representatives that communicate in Tagalog or a mix of Tagalog and English. Most available Tagalog CSR Jobs usually pertain to call center of local companies that caters the local market.

Whenever attending a job interview, it is important to be prepared and ready both physically, emotionally and intellectually. In the call center industry, job interviews are usually divided into two parts, the initial and final. The initial interview is basically an assessment of the applicant’s general skills and predisposition if one qualifies and fits the…

Call center companies often promote top performing agents to managerial positions, but is the practice of hiring from within a wise talent management decision?

Classes start 8 November 2011: 4 classes in FFCCA; 1 class in Housekeeping; 1 class in Hilot/Massage; No classes yet in other courses. For details and for requirements for admission, those who have passed screening, should call/text/email: Telephone: (02) 720 5051/(02) 924 7551 SMS: 0917 855 1225 (Anna); 0920 462 5245 (Eve) Email: evelegion_1975@yahoo.com.ph; tucpresearch@gmail.com;…

Classes start 8 November 2011: 4 classes in FFCCA; 1 class in Housekeeping; 1 class in Hilot/Massage; No classes yet in other courses. For details and for requirements for admission, those who have passed screening, should call/text/email: Telephone: (02) 720 5051/(02) 924 7551 SMS: 0917 855 1225 (Anna); 0920 462 5245 (Eve) Email: evelegion_1975@yahoo.com.ph; tucpresearch@gmail.com;…

The Department of Science and Technology (DoST), through the Information and Communications Technology Office, will be launching free training modules that will assess and beef up the skills of would-be business process outsourcing practitioners.

A call center is a company’s nerve center of customer care. It is responsible for attracting new customers as well as maintaining new ones. Call centers play a central role in the success of a business. For that reason, call center employers always look for agents with qualities and skills capable of turning the call…

Rollins.edu»Career Services»Interviews Congratulations! You’ve spent days, weeks or even months looking for the right job or internship and now you’ve been asked to come in for an interview. If the thought of going on an interview causes you to feel butterflies in your stomach and your heart to beat a little faster, don’t worry; you…

Don’t fall prey to common interview pitfalls. Unemployment rates have historically risen and fallen, and the U.S. Bureau of Labor Statistics reported that in May 2010, there were nearly five candidates for each job opening [source: Bureau of Labor Statistics]. For anyone looking to land a job, that means one thing: competition. Making the most…

Résumés are tricky to compose. It’s technically your first “conversation” with a prospective employer and you have to make a good and lasting impression. Your future literally depends on it. A single inconsistency on that piece of paper can send it on an express train to the rubbish bin. In other words, the content and…

There is no excerpt because this is a protected post.

10 Tips to Help Make a Great Fist Impression Show me a person who wears jeans and a sweatshirt to an interview, and I’ll show you someone who won’t get the job. What you wear to a job interview matters. Period. Whether you’re applying for a job as a  cashier or as an account executive,…

All the savvy preparation in the world will come to nothing if a candidate fails to use common sense at the most critical point in the process — the actual job interview.

If you have a task interview scheduled in the coming days, you might be a bit nervous. It’s okay to become nervous, but right now you would like to concentrate on the preparation. All of us realize that you need to display up on time for a job interview and be dressed expert, but what…

Takeaway: I would venture to say that most people who waste time at work don’t even realize they’re doing it. Here are four things that can greatly contribute to time wasting. I would venture to say that most people who waste time at work don’t even realize they’re doing it. Here are four things that…

As your career evolves, so should your resume. Including years of experience in just two pages can be quite challenging once you’re well into your career.

I was in sales for a long time. I worked as a salesman peddling jeans and garments, and working the rounds of department stores. It was one of the greatest learning experiences of my life.

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.