Artificial Intelligence

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Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns. by Jon Arnold, https://searchunifiedcommunications.techtarget.com/tip/AI-in-contact-centers-offers-agents-behavioral-analytics

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But get ready to change your occupation. By Liam Tung | Sept 10, 2018 Consultant firm McKinsey reckons artificial intelligence (AI) will boost productivity way more than the steam engine was able to in the 1800s.

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AI to take over ‘domain of knowledge’ jobs Marian McHugh, 06 August 2018 A recent report from PwC indicated that artificial intelligence (AI) will create as many jobs as it will destroy over the next two decades. While the news was optimistic about the technology’s effects on workforces, it brought into stark relief those jobs…

At the 2018 MIT Sloan CIO Summit, a panel of AI experts discussed how machine learning will impact the workforce. By Alison DeNisco Rayome | Jun 4, 2018 We are in the midst of an “AI awakening,” as artificial intelligence technologies can now match or surpass humans in fundamental skills like image recognition, Erik Brynjolfsson,…

by Vyacheslav Polonski, May 25, 2018 The hysteria about the future of artificial intelligence (AI) is everywhere. There seems to be no shortage of sensationalist news about how AI could cure diseases, accelerate human innovation and improve human creativity. Just looking at the media headlines, you might think that we are already living in a…

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The technology can also help identify depression symptoms, and it may soon empower machines to act more human. By Greg Nichols for Robotics | March 20, 2018 Customer service calls can be … infuriating. Part of the reason is that humans generally aren’t great at reading subtle emotional cues, especially if we only have voice…

Forrester examines the productivity paradox and how technology will impact the workforce. By Forrester Research and J.P. Gownder | March 6, 2018 One of today’s biggest opportunities for IT to make an impact is by automating business processes, manufacturing, repetitive tasks, and more. We delve into examples and best practices.

A new study indicates the main concern is a lack of transparency from employers. By Bob Violino | February 20, 2018 AI has become one of the great, meaningless buzzwords of our time. In this video, the Chief Data Scientist of Dun and Bradstreet explains AI in clear business terms.

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By Jasmine Henry, Feb 15, 2018 Robots are officially leaving the research and development laboratory and becoming a core part of enterprise technology strategy. By all accounts, 2018 is the year when most enterprises will transition to applied artificial intelligence (AI) as a strategic part of the digital transformation roadmap.

by Knowledge@Wharton, Nov 10, 2017 Just as electricity transformed the way industries functioned in the past century, artificial intelligence — the science of programming cognitive abilities into machines — has the power to substantially change society in the next 100 years. AI is being harnessed to enable such things as home robots, robo-taxis and mental…

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Developers who have not gotten in on the data science action are getting onramps to entry to machine learning courtesy of the usual suspects from the cloud computing world. The question is whether these new machine learning IDEs are empowering those with just enough knowledge to literally become dangerous. By Tony Baer (Ovum) for Big…

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by Nima Elmi, Jan 18, 2018 In the face of rising inequality and falling levels of trust, political leaders and their citizens are becoming increasingly sceptical about the potential of further global integration to contribute to national interests. Yet at the same time, public and private sector organisations and individuals are embracing a range of…

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Despite AI’s promise across many industries, some companies still face implementation challenges. By Alison DeNisco Rayome | Jan 4, 2018 Artificial intelligence (AI) and machine learning are buzzwords that have entered the vernacular at many enterprises, but few have managed to realize the full benefits of the technologies. But 2018 may be the year that…

by Reuters Staff BEIJING (Reuters) – Beijing is planning to build a 13.8 billion yuan ($2.12 billion) artificial intelligence development park in the city’s west, the official Xinhua news agency reported, as China pushes ahead to fulfill its ambition to become a world leader in AI by 2025.

by K. V. TURLEY, Dec 28, 2017 In 2017 the following quotation was reported: What is going to be created will effectively be a god. It’s not a god in the sense that it makes lightning or causes hurricanes. But if there is something a billion times smarter than the smartest human, what else are…