MANILA, Philippines — To keep up with the industry’s rapid growth, some business process outsourcing (BPO) companies flock to less-than-ideal places like shopping malls for lack of enough office space.
The Philippine call center industry is expected to grow threefold in the next four years with annual revenue projected at $7.3 billion in 2010 and capacity at 500,000 seats, venture capitalist Intellectual Property Ventures Group Corp. (IP Ventures) said.
CALL CENTERS are turning more and more to gimmicks and gadgets — aside from offering higher wages — to reel in the few skilled workers still looking for jobs, an industry official said.