Business Process Outsourcing

By: Jun Ebias, InterAksyon.com, October 27, 2016 MANILA – The country’s booming IT-BPO industry is confident growth would still be at more than 9 percent a year until 2022 despite recent pronouncements from President Rodrigo Duterte that his administration will “separate” from the United States, and forge strong ties with China, Japan, and other countries…

@inquirerdotnet Philippine Daily Inquirer, September 26th, 2016 THINGS ARE looking up for the local business process outsourcing (BPO) industry. Early last month, the Contact Center Association of the Philippines (CCAP) announced that about a hundred foreign companies were in talks with Philippine call centers as they look to outsource some of their operations here. Among…

By Melissa Luz T. Lopez, Reporter, Businessworld, July 07, 2016 THE NEW government’s economic managers warned against being too reliant on the business process outsourcing (BPO) industry, as advances in technology could take the place of workers, thereby reducing the segment’s contribution to the economy.

by ALBERT CASTRO, Malaya, April 21, 2016, http://www.malaya.com.ph/business-news/special-features/bpos-drive-property-amid-challenges The business process outsourcing (BPO) will continue to drive office space demand in the Philippines, with requirement seen to increase by 11 percent this year, according to property consultant Collier International.

by Cai Ordinario – April 17, 2016, http://www.businessmirror.com.ph/automation-threatens-filipino-online-freelancers-world-bank/ WHILE Filipinos comprised the largest population of online freelancers in the world, they are also considered easily replaceable by machines, according to the World Bank.

FILIPINO households must prepare for weaker remittance flows as the number of deployed overseas Filipino workers (OFWs) has started to plateau. In a briefing on Tuesday, Ateneo de Manila University’s EagleWatch Senior Fellow Alvin Ang said remittances are only expected to grow 2.7 percent this year.

The Philippines’ information technology-business process outsourcing (IT-BPO) sector needs to move to more high-value added and non-routine jobs to remain its competitive, the World Bank said.

MANILA, Philippines – The business process outsourcing (BPO) industry may soon overtake dollar remittances from overseas Filipinos in terms of revenues given the continued strong demand for office space, a real estate market consultancy firm said.

The Philippines’ business process outsourcing (BPO) sector will continue to thrive in the coming years. This was the prediction made by CB Richard Ellis (CBRE) Philippines Inc. Rick M. Santos, chair and chief executive officer who founded the company two decades ago.

STRUCTURAL SHIFT IN REVENUES TO KEEP PH STABLE The economy is on the brink of a structural shift, with revenues from call centers and other outsourcing firms expected to soon match the contribution of cash transfers from migrant workers.

THE business process outsourcing (BPO) industry is considered, and not without justification, the Philippines’ most promising economic sector.

It’s one of the most lucrative, fastest growing industries in the Philippines. Here’s how far it’s come MANILA, Philippines — One of the most robust sectors in the Philippines right now is the information technology and business process outsourcing (IT-BPO) sector. More than just a lucrative enterprise, the IT-BPO sector has also proven to be…

Income from outsourcing industry was at $18.9 billion in 2014, and is expected to grow by 15% to 18% every year, says Jose Mari Mercado, president of the Information Technology-Business Process Association of the Philippines

MANILA, Philippines – The business process outsourcing industry (BPO) expects continued growth in the medium term with enough support from the government, an industry expert said.

MANILA – The country’s information technology-business process outsourcing (IT-BPO) industry is on track to hit its 1.21 million employment target this year.

IF you want to understand how the business cycle works, look no farther than the call-center business in the Philippines. If you want to learn how the business cycle functions most successfully without government interference, check the timeline of the Philippines’s business-process outsourcing (BPO) business.

MANILA – Trade Union Congress of the Philippines (TUCP), the nation’s largest democratic labor center, with member-federations forming a General Council, has thrown its support behind two House bills seeking to exclude from income taxes all overtime and graveyard shift differential pay received by salaried employees, including the country’s 1.1 million business process outsourcing (BPO)…

MANILA, Philippines – Pasig City Rep. Roman Romulo yesterday said he expected the business process outsourcing (BPO) sector to cope well with “reasonable wage increases.”

I believe the time is right.. Who would have thought that I will now be a graduate of BSED Mathematics? My batch mates graduated from college 6 years ago. It took me 11 years to finally finish college. I actually thought I would never see myself wearing a TOGA again. My parents can send me…

The Philippines has overtaken India as the largest hub for call centers in the world with more than one million Filipinos working in call centers and the related Business Process Outsourcing (BPO) industry as of August 2014. Call centers are one segment of the BPO industry, which involves outsourcing non-primary business activities such as payroll,…

MANILA, Philippines — Staff turnover has always been a big concern for business process outsourcing (BPO) companies in the Philippines.

Regardless of what Malaysia-based Indian BPO firm Aegis claims, the Philippines remains a top destination for corporations that outsource their business processes. The Oxford Business Group said in a report a week ago that the BPO industry in the Philippines “hit an all-time high in August, following a decade of phenomenal growth that has seen…

The month of August saw an all-time high for employment in the Business Process Outsourcing (BPO) sector in the Philippines, hitting over one million employees. Growth in employment is being primarily driven by the expansion plans of a number of companies, such as Accenture and Convergys.

Manila, Sept. 2: Indians have been losing out in this long-drawl-out battle. Over the past few years, young, English-speaking Filipinos have increasingly been cornering voice-BPO jobs, their “American” accents more suited for serving corporate clients in the US than the accents of Indians.

Rajiv Rao for New Tech of lndia wrote: “India has watched a large exodus of BPO business to the Philippines thanks to the country’s employable youth who are equipped with fluent English and perfect American accents.”….” Apparently, the Americans did a better job of colonizing them than the Brits did us, since the country’s large,…

2014 jobs target to be attained by end-September Employment in the information technology-business process management (IT-BPM) industry has already hit the one million mark, or 1 percent of the population, as more and more foreign firms outsource work in the Philippines.

Further to my column of August 15th, I find it difficult to believe what Jochelle Mendonca of India’s Economic Times (ET) said that BPOs are moving back to India. She went further and noted that “pure voice is out of fashion.”

The Business Process Outsourcing industry has contributed much to the Philippine economy, growing by 46 percent since 2006. To date, the industry has the most number of employees in the country, accounting for around 400,000 jobs.

I quote portions of an article written by Jochelle Mendonca of The Economic Times (ET): “Last year, the Associated Chambers of Commerce and Industry in India estimated that the country had lost over 50 percent of the international voice centre business to the Philippines. “But that may be changing as the Philippines grapples with rising…

FEU Diliman and Sitel signed a memorandum of understanding which aims to produce qualified graduates who can help sustain the growth of the BPO industry. Present during the MOU signing were (from left) Sitel HR supervisor Mark Paolo Anido, Sitel country director for talent acquisition Nathan Andaya, FEU Diliman dean of College Lakan-asa Bautista and…