Business Process Outsourcing

Online plea rues ‘business as usual’ despite widespread calamity As one online litany put it, last week’s massive monsoon floods exposed a “sad truth” about an otherwise booming industry. Call center agents and other employees in the business process outsourcing (BPO) sector could not hide their dismay over the decision of some companies to keep…

In grabbing control of the global business process outsourcing (BPO) industry from India, the Philippines may have finally found the key to long-term, sustainable economic growth that will lift the country out of Third World status. Up until two years ago, India had been the world’s biggest BPO provider. While BPO includes service support, sales…

In grabbing control of the global business process outsourcing (BPO) industry from India, the Philippines may have finally found the key to long-term, sustainable economic growth that will lift the country out of Third World status. Up until two years ago, India had been the world’s biggest BPO provider. While BPO includes service support, sales…

MANILA, Philippines – The labor-intensive business process outsourcing (BPO) sector is expected to pay a total of P247 billion in wages this year, one of the industry’s backers in Congress said yesterday.

MANILA, Philippines – Workers in the country’s bustling business process outsourcing (BPO) sector are expected to earn P247 billion in total this year, a lawmaker said Wednesday.

CWA District 2-13 Vice President Ed Mooney and members of CWA Locals 2106, 2107, 2108 and 2100 watch Maryland Gov. Martin O’Malley sign the bill. CWA District 2-13 Vice President Ed Mooney and members of CWA Locals 2106, 2107, 2108 and 2100 were on hand as Governor Martin O’Malley (D) signed the law that requires…

MANILA, Philippines — The Philippines is the most attractive global provider of IT-BPO services in Asia, followed by China and India – in that order – according to the results of a survey by the Economist Corporate Network (Economist). Forty-five percent of respondents said the Philippines was an attractive services provider, while 35% said the…

There is no excerpt because this is a protected post.

There is no excerpt because this is a protected post.

TO help underprivileged but talented high-school graduates and college-level students land a good job, the Business Processing Association of the Philippines (BPAP) on Wednesday formally launched the BPAP Careers for Street Kids Program.

QUEZON City, May 1, 2012—A labor alliance urged the government to raise the labor standards being implemented in business process outsourcing (BPO) firms, commonly known as call centers, due to the alleged ill-effects of the nature of their work to employees’ health and well-being.

Rising revenues and job creation, backed by new investments, are highlighting the surging growth in the Philippines’ business process outsourcing (BPO) sector. On March 20, the World Bank said in its Philippines quarterly update that the BPO industry is expected to create 100,000 jobs in 2012 alone. The number of employees in the sector had…

With more foreign companies looking at cutting costs for their business operations through offshoring, the National Economic and Development Authority (Neda) disclosed that the business-process outsourcing (BPO) sector may see a growth of not below 15 percent every year.

If the Philippine government is serious in pursuing inclusive growth, relying on business-process outsourcing (BPO)-based growth alone will not help generate enough jobs and improve the lives of poor Filipinos, according to the Asian Development Bank (ADB).

MANILA, Philippines — The robust business process outsourcing (BPO) industry has fueled growth of the country’s fast food chains that proliferate in areas near BPO centers.

MANILA, Philippines – The local business process outsour-cing industry (BPO) is promoting a well-rounded lifestyle for employees to sustain its growth momentum and deliver client expectations.

HEALTH and work-quality issues are pushing Filipino workers to leave call centers in the Philippines for locations abroad in an apparent exodus that may hobble the business-process outsourcing (BPO) industry to meet its jobs target by 2016.

Despite aggressive health and wellness campaigns by their employers, two out of three workers in business process outsourcing (BPO) companies continue to live unhealthy lifestyles, with chain smoking and heavy drinking listed as the major vices among the more than 600,000 workers in the industry.

MANILA, Philippines – New graduates can expect good employment prospects this year. In its recently released Philippines Quarterly Update, the World Bank said the job prospects in the Philippines will see improvements due to higher public spending and continued growth in the business process outsourcing (BPO) industry.

IT seems there is another more potent threat to the country’s robust business-process outsourcing (BPO) industry other than the passage of a bill in the United States Congress that would require call-center operators to identify their location while giving US callers the option of choosing a local operator.

MANILA, Philippines – Labor Secretary Rosalinda Baldoz called yesterday on the business-process outsourcing (BPO) industry to strictly adhere to Occupational Safety and Health (OSH) programs.

THE Philippines must look for other alternative markets for the business process outsourcing industry amid the threat posed by a bill pending in the US Congress, consultancy firm CB Richard Ellis said.

Anticipating American firms that are benefiting from outsourcing to oppose the proposed US Call Center Work and Consumer Protection Act pending in the US Congress, the Trade Union Congress of the Philippines said the business process outsourcing industry will continue to create jobs for Filipinos.

(Reuters) – The Philippines is the world’s call-centre capital, but will need more graduates and better trained professionals if it’s to be a major force in the broader outsourcing market, where growth is in providing research and analytics for the legal, healthcare and financial industries.

American politicians are playing up a US anti-outsourcing bill because it offers them a good sound bite ahead of the November presidential and congressional elections there, a senior member of the House of Representatives said yesterday.

THE Philippines is poised to become the world leader in the multibillion-dollar worth healthcare information management outsourcing this year, an executive of the Information Communications and Technology Office (ICTO) said on Wednesday.

Amid a growing anti-outsourcing sentiment in the United States, the Philippines expects the information technology-business process outsourcing (IT-BPO) industry to employ as much as 1.3 million and generate as much as $25 billion in export revenues by 2016.

Last week, this column argued that many Philippine commentators on economic affairs fail to think “outside the box.” Due to ideological commitment, some voluntarily submit to the narrow horizons of the current, dysfunctional “export-oriented” economic model, imposed by the World Bank and International Monetary Fund decades ago. Others have simply abandoned hope that the Philippines…

MANILA, Philippines – The local call center industry said it remains bullish on its growth prospects despite a US bill seeking to remove tax incentives to companies that outsource services.

Journalist-blogger Raissa Robles has done it again. She dug up a 2003 ponencia of Chief Justice Renato Corona proving Marcos’s ill-gotten wealth via income tax returns (ITRs) and Statements of Assets, Liabilities and Net Worth (SALNs). In so doing, Raissa opportunely pointed up two matters to the senator-judges, congressmen-prosecutors and defenders of now impeached Corona.…