Business Process Outsourcing

The Business Processing Association of the Philippines said Friday it will continue supporting the American economy and businesses amid speculation that reelected US President Barack Obama may resurrect talks on the enactment into law of an anti-outsourcing bill in the US Congress.

NEWLY re-elected President Barack Obama will most likely support legislation that would make business process outsourcing companies in the Philippines less attractive to American companies, US Ambassador Harry Thomas Jr. said Wednesday.

LIPA CITY, Batangas – Not far from the world of regimented cubicles and headset-toting call center operators, a quiet revolution is stirring in its slippers. University librarian Sheila Ortencio, for example, was so poorly paid that half her salary went for childcare, and her meals amounted to dried fish and one fried egg per day.…

THE Department of Labor and Employment (Dole) will require call centers to post cash bonds equivalent to one-month salary and benefits of the total number of its employees. Speaking before the 888 News Forum, Director Edmund Mirasol, of the National Conciliation and Mediation Board (NCMB), said the bonds requirement was an offshoot of the closure…

The Department of Labor and Employment on Saturday welcomed the defeat of an anti-outsourcing bill in the United States, saying it would benefit the Philippine business processing outsourcing (BPO) industry.

MANILA, Philippines – The Business Processing Association of the Philippines (BPAP) is bullish about the prospects of the country’s non-voice information technology-business process outsourcing (IT-BPO) segment as revenues surged 26 percent last year.

Online plea rues ‘business as usual’ despite widespread calamity As one online litany put it, last week’s massive monsoon floods exposed a “sad truth” about an otherwise booming industry. Call center agents and other employees in the business process outsourcing (BPO) sector could not hide their dismay over the decision of some companies to keep…

In grabbing control of the global business process outsourcing (BPO) industry from India, the Philippines may have finally found the key to long-term, sustainable economic growth that will lift the country out of Third World status. Up until two years ago, India had been the world’s biggest BPO provider. While BPO includes service support, sales…

In grabbing control of the global business process outsourcing (BPO) industry from India, the Philippines may have finally found the key to long-term, sustainable economic growth that will lift the country out of Third World status. Up until two years ago, India had been the world’s biggest BPO provider. While BPO includes service support, sales…

MANILA, Philippines – The labor-intensive business process outsourcing (BPO) sector is expected to pay a total of P247 billion in wages this year, one of the industry’s backers in Congress said yesterday.

MANILA, Philippines – Workers in the country’s bustling business process outsourcing (BPO) sector are expected to earn P247 billion in total this year, a lawmaker said Wednesday.

CWA District 2-13 Vice President Ed Mooney and members of CWA Locals 2106, 2107, 2108 and 2100 watch Maryland Gov. Martin O’Malley sign the bill. CWA District 2-13 Vice President Ed Mooney and members of CWA Locals 2106, 2107, 2108 and 2100 were on hand as Governor Martin O’Malley (D) signed the law that requires…

MANILA, Philippines — The Philippines is the most attractive global provider of IT-BPO services in Asia, followed by China and India – in that order – according to the results of a survey by the Economist Corporate Network (Economist). Forty-five percent of respondents said the Philippines was an attractive services provider, while 35% said the…

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TO help underprivileged but talented high-school graduates and college-level students land a good job, the Business Processing Association of the Philippines (BPAP) on Wednesday formally launched the BPAP Careers for Street Kids Program.

QUEZON City, May 1, 2012—A labor alliance urged the government to raise the labor standards being implemented in business process outsourcing (BPO) firms, commonly known as call centers, due to the alleged ill-effects of the nature of their work to employees’ health and well-being.

Rising revenues and job creation, backed by new investments, are highlighting the surging growth in the Philippines’ business process outsourcing (BPO) sector. On March 20, the World Bank said in its Philippines quarterly update that the BPO industry is expected to create 100,000 jobs in 2012 alone. The number of employees in the sector had…

With more foreign companies looking at cutting costs for their business operations through offshoring, the National Economic and Development Authority (Neda) disclosed that the business-process outsourcing (BPO) sector may see a growth of not below 15 percent every year.

If the Philippine government is serious in pursuing inclusive growth, relying on business-process outsourcing (BPO)-based growth alone will not help generate enough jobs and improve the lives of poor Filipinos, according to the Asian Development Bank (ADB).

MANILA, Philippines — The robust business process outsourcing (BPO) industry has fueled growth of the country’s fast food chains that proliferate in areas near BPO centers.

MANILA, Philippines – The local business process outsour-cing industry (BPO) is promoting a well-rounded lifestyle for employees to sustain its growth momentum and deliver client expectations.

HEALTH and work-quality issues are pushing Filipino workers to leave call centers in the Philippines for locations abroad in an apparent exodus that may hobble the business-process outsourcing (BPO) industry to meet its jobs target by 2016.

Despite aggressive health and wellness campaigns by their employers, two out of three workers in business process outsourcing (BPO) companies continue to live unhealthy lifestyles, with chain smoking and heavy drinking listed as the major vices among the more than 600,000 workers in the industry.

MANILA, Philippines – New graduates can expect good employment prospects this year. In its recently released Philippines Quarterly Update, the World Bank said the job prospects in the Philippines will see improvements due to higher public spending and continued growth in the business process outsourcing (BPO) industry.

IT seems there is another more potent threat to the country’s robust business-process outsourcing (BPO) industry other than the passage of a bill in the United States Congress that would require call-center operators to identify their location while giving US callers the option of choosing a local operator.

MANILA, Philippines – Labor Secretary Rosalinda Baldoz called yesterday on the business-process outsourcing (BPO) industry to strictly adhere to Occupational Safety and Health (OSH) programs.

THE Philippines must look for other alternative markets for the business process outsourcing industry amid the threat posed by a bill pending in the US Congress, consultancy firm CB Richard Ellis said.

Anticipating American firms that are benefiting from outsourcing to oppose the proposed US Call Center Work and Consumer Protection Act pending in the US Congress, the Trade Union Congress of the Philippines said the business process outsourcing industry will continue to create jobs for Filipinos.

(Reuters) – The Philippines is the world’s call-centre capital, but will need more graduates and better trained professionals if it’s to be a major force in the broader outsourcing market, where growth is in providing research and analytics for the legal, healthcare and financial industries.