Business Process Outsourcing

The BPO sector has changed its face considerably over the last couple of years. There have been major upheavals and changes. Many new call center destinations have come up. Some of them are competing hard with the traditionally known BPO service countries like India. Among them, Philippines shine like the dazzling North Star. It has…

The Indian BPO scene is ably challenged from different frontiers. The primary competition in the call center industry that they are facing comes from the countries like Philippines and those in Latin America and Africa. What makes these countries challenge the domination of India in the business process outsourcing industry?

The domestic BPO units in Europe and USA are making a mass migration. The call centers were running smoothly before the downturn and then ran out of steam during the lean months. Finally they are getting back on their feet, slowly but steadily. However, the finances are still low, the chips are still down and…

Business process outsourcing (BPO) to offshore destinations has grown rapidly in the Philippines, India and Central and Eastern Europe where for a time, the industry’s annual growth rate even exceeded 30%.

DAVAO CITY — This city’s information and communications technology (ICT) sector is developing a program that will promote other cities in the Davao region for outsourcing investments in the next five years.

THE business-process outsourcing (BPO) industry is expected to meet its 26-percent growth target this year despite concerns generated by a proposed US bill seeking to tax heavily US companies that engage in outsourcing, the Commission on Information and Communications Technology (CICT) said on Wednesday.

There is no excerpt because this is a protected post.

Goldman Sachs expects remittances from Filipinos overseas to grow 10 percent year-on-year this year, but they will be outpaced by revenues from the business process outsourcing in a few years.

Most of the business process outsourcing (BPO) companies in the country plan to increase their workforce, but the lack of qualified workers worries them.

THE business process outsourcing (BPO) industry has received millions of pesos in financial support from the Philippine government in 2006, the country’s statistics agency said.

CEBU CITY – Although Cebu has topped last year’s survey as the world’s top emerging destination for outsourcing and off-shoring, an industry leader here bewails the lack of enough manpower in Cebu’s business process outsourcing (BPO) to meet growing demand in the sector.

THE GROWING information technology and business process outsourcing industries have urged the government to stabilize the country’s power situation, stressing that erratic supply will affect the image of the Philippines as a prospective investment site.

Early last week, I had the privilege to cover the first of three briefings this year by the joint foreign chambers of commerce in the Philippines on the country’s foreign investment climate.

DEMAND for business process outsourcing (BPO) office space in Metro Manila will rise this year with prices returning to pre-crisis levels seen two years ago, according to an international property consultant.

MANILA, Philippines – Davao has been named the Philippines’ top “next wave” city for business process outsourcing (BPO).

REGULATORS do not seek to quarrel with labor over the outsourcing policies of some of the banks supervised by the Bangko Sentral ng Pilipinas (BSP).

DAVAO CITY – The outsourcing industry in the country should now frame a national strategic plan with the Commission on Information and Communication Technology (CICT) to capture the likely huge opportunity opened for transcription and other medical outsourcing companies after US President Barack Obama signed on March 23 the health-care reform bill.

But RP still biggest threat to industry’s top two MANILA, Philippines—While still ranked among the top providers of information technology and business process outsourcing services in Asia Pacific, the Philippines will have to do something about its perceived weak political and economic environment if it wants to be a step ahead of the competition.

MANILA, Philippines – Makati City may still be the country’s financial hub, but it is fast losing its luster as a business process outsourcing (BPO) center.

MANILA, Philippines – Cebu City emerged as Asia’s top outsourcing city, overtaking Chinese cities Shanghai and Beijing, a survey from one of the global outsourcing advisory firms showed yesterday.

The Commission on Information and Communications Technology expects the business process outsourcing and information and communications technology sectors in the Philippines to post robust growths this year.

MANILA, Philippines – The Business process outsourcing sector (BPO) saw sales slow down last year — due to the caution that prevailed among businesses in the first half — but still managed to meet its full-year target.

OFFICIALS from the business process outsourcing (BPO) sector and the government on Monday talked up the Philippines’ prospects in this global industry, as a number of companies announced expansion plans in the country.

LAST week, while touring the country’s so-called cyber corridor, President Gloria Macapagal Arroyo bragged that she would be turning over to her successor a $7 billion call center industry that is second only to India globally.

MANILA, Philippines – The National Economic and Development Authority (NEDA) sees the business process outsourcing (BPO) sector in the country growing to a $100-billion a year industry in 10 years if the right investments are made by the next administration.

LAHUG, Cebu—President Gloria Arroyo said here Thursday the Philippines’ business process outsourcing industry could match India’s $9-billion market this year, with employment in the sector projected to reach 550,000 by December.

MANILA, Philippines – The Philippine business process outsourcing (BPO) sector is expected to post a 25-percent growth in revenues this year to around $9.1 billion from an estimated 2009 topline of $7.3 billion, but government has expressed concern the country’s foremost sunrise sector may be facing a huge risk.

The local business process outsourcing (BPO) industry is bullish on sustained growth this year. The upbeat mood came on the heels of US President Barack Obama’s slashing of incentives for US firms that outsource offshore, in order to keep jobs for Americans.

MANILA, Philippines – The local property sector can take advantage of the growing demand for offshoring from recovering economies, commercial property and real estate services adviser CB Richard Ellis (CBRE) said.

(This article was previously published in Frontiers in Finance December 2009 by KPMG International Cooperative (“KPMG International”), a Swiss entity, based on an interview with the three authors.)