Call Centers

24 Aug 2023 – Generative AI threatens SA’s booming BPO job market

Published by rudy Date posted on August 30, 2023
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26 Jul 2023 – PHL slips 3 spots in global ranking of destinations for outsourcing business services

Published by rudy Date posted on July 27, 2023
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17 June 2022 – T-BPM firms cite need for WFH setup

Published by rudy Date posted on June 18, 2022

Louella Desiderio – The Philippine Star  June 17, 2022 | 12:00am https://www.philstar.com/business/2022/06/17/2188852/it-bpm-firms-cite-need-wfh-setup

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12 Apr 2022 – Top 40 call centers in the Philippines

Published by rudy Date posted on April 13, 2022

Top 40 call centers in the Philippines Last updated: April 12, 2022 by Outsource Accelerator The business process outsourcing industry in the country continues to grow in the post-pandemic world. Hitting a US$26.7 billion growth in 2020, BPOs, especially call centers, quickly adapted to remote working to serve their clients better. As the world slowly opens up again,…

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26 Jan 2022 – Top Predictions On What’s Next In The Business Process Outsourcing Industry For 2022

Published by rudy Date posted on January 26, 2022

YECCOUNCIL POST| Membership (Fee-Based) By Alfredo Atanacio, Co-Founder of UassistME.COM, on Inc. 30 Under 30 2012, and an AGLN Fellow. In 2021, there is no denying that there were plenty of disruptions for people-intensive industries. The business process outsourcing (BPO) sector was not spared from this. However, many forward-thinking BPO organizations have managed to turn…

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30 Aug 2021 – Contact centers foresee sustained revenue growth

Published by rudy Date posted on August 30, 2021

by Louella Desiderio – The Philippine Star, 30 Aug 2021 MANILA, Philippines — The country’s contact center sector expects to sustain its revenue growth despite the strict lockdown imposed earlier this month to contain the pandemic, as the sector benefits from hybrid work and increased vaccine rollout.

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28 June 2021 – DTI favors extension of WFH setup in IT-BPM sector

Published by rudy Date posted on June 28, 2021

by Louella Desiderio (The Philippine Star), 28 Jun 2021 MANILA, Philippines — The Department of Trade and Industry (DTI) is recommending the extension of the work-from-home authorization given to information technology business process management (IT-BPM) firms beyond September this year.

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26 May 2021 – IT-BPM industry expects as much as 6.5% growth in 2021

Published by rudy Date posted on May 26, 2021

By JON VIKTOR D. CABUENAS,GMA News, 26 May 2021 The information technology and business process management (IT-BPM) industry in the Philippines expects to grow by as much as 6.5% this year, as most firms plan to expand operations.

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16 Mar 2021 – Empathetic robots are killing off the world’s call-center industry

Published by rudy Date posted on March 16, 2021

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Teleperformance offers 2,000 jobs in new Cavite site

Published by rudy Date posted on October 30, 2020

by Louella Desiderio (The Philippine Star), 30 Oct 2020 MANILA, Philippines — Outsourcing firm Teleperformance Philippines is opening over 2,000 full-time jobs for its new site in Cavite which is set to begin operations next month.

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27% Call centers will switch to work from home permanently: Ozonetel Study

Published by rudy Date posted on October 21, 2020

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U.S. contact centers hiring remote agents, enhancing workforce management as pandemic disrupts industry

Published by rudy Date posted on October 13, 2020

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COVID-19 put stress on contact centers. Now, executives weigh tech to cut costs

Published by rudy Date posted on October 9, 2020

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Call center technology conundrum: The future is flexibility

Published by rudy Date posted on October 8, 2020

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Embracing digital transformation – The next step in revolutionizing contact centers

Published by rudy Date posted on September 11, 2020

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29 Jul 2020 – What other industries can learn from call centers

Published by rudy Date posted on July 29, 2020

By Carlo Atienza, BusinessMirror, 29 Jul 2020 FOR a country known for its call centers, it is disappointing to see local industries lacking customer service. Take the case of the utility providers now facing multiple complaints for their exorbitant charges; or the telecommunications and Internet service providers which have circuitous processes for customers seeking remedies,…

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Overcoming remote contact center agent challenges

Published by rudy Date posted on June 22, 2020

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9 Jun 2020 – COVID-19 crisis accelerates rise of virtual call centers

Published by rudy Date posted on June 9, 2020

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4 best practices for call center management

Published by rudy Date posted on May 27, 2020

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Call centers hiring amid pandemic Sunstar

Published by rudy Date posted on May 27, 2020

by Carlo Lorenciana, Sunstar, 27 May 2020 THE call center industry has continued to provide jobs, thanks to surging calls from customers stuck at home, defying the global trend of job cuts due to the coronavirus pandemic.

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Philippine call center workers are in danger. It’s our problem, too.

Published by rudy Date posted on May 27, 2020

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Changing working practices in contact centre operations – challenges & lessons

Published by rudy Date posted on May 7, 2020

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How one of the world’s biggest call centre companies (mis)managed the pandemic crisis

Published by rudy Date posted on May 7, 2020

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Six ways to empower at home call center teams – Covid-19

Published by rudy Date posted on May 6, 2020

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Many Japan firms resist telecommuting, raising COVID-19 risk for call center staff

Published by rudy Date posted on May 5, 2020

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Executive survey: Majority of call centers lack necessary knowledge resources

Published by rudy Date posted on May 4, 2020

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How virtual agents & AI are alleviating the contact center

Published by rudy Date posted on May 4, 2020

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How contact center AI is taking the customer service strain

Published by rudy Date posted on May 4, 2020

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7 Surprisingly simple tips for designing call center incentive programs

Published by rudy Date posted on July 16, 2019

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50,000 New call-center jobs at risk in Duterte plan

Published by rudy Date posted on July 4, 2019

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June – Pride Month

“We are proud of everyone!”

 

Continuing
Solidarity with CTU Myanmar,
trade unions around the world,
for democracy in Myanmar,
with the daily protests of
people in Myanmar against
the military coup and
continuing oppression.

 

Accept National Unity Government
(NUG) of Myanmar.
Reject Military!

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Time to support & empower survivors.
Time to spark a global conversation.
Time for #GenerationEquality to #orangetheworld!
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