Call Centers
24 Aug 2023 – Generative AI threatens SA’s booming BPO job market
Published by rudy
Date posted on August 30, 2023
26 Jul 2023 – PHL slips 3 spots in global ranking of destinations for outsourcing business services
Published by rudy
Date posted on July 27, 2023
17 June 2022 – T-BPM firms cite need for WFH setup
Published by rudy
Date posted on June 18, 2022
Louella Desiderio – The Philippine Star June 17, 2022 | 12:00am https://www.philstar.com/business/2022/06/17/2188852/it-bpm-firms-cite-need-wfh-setup
12 Apr 2022 – Top 40 call centers in the Philippines
Published by rudy
Date posted on April 13, 2022
Top 40 call centers in the Philippines Last updated: April 12, 2022 by Outsource Accelerator The business process outsourcing industry in the country continues to grow in the post-pandemic world. Hitting a US$26.7 billion growth in 2020, BPOs, especially call centers, quickly adapted to remote working to serve their clients better. As the world slowly opens up again,…
26 Jan 2022 – Top Predictions On What’s Next In The Business Process Outsourcing Industry For 2022
Published by rudy
Date posted on January 26, 2022
YECCOUNCIL POST| Membership (Fee-Based) By Alfredo Atanacio, Co-Founder of UassistME.COM, on Inc. 30 Under 30 2012, and an AGLN Fellow. In 2021, there is no denying that there were plenty of disruptions for people-intensive industries. The business process outsourcing (BPO) sector was not spared from this. However, many forward-thinking BPO organizations have managed to turn…
30 Aug 2021 – Contact centers foresee sustained revenue growth
Published by rudy
Date posted on August 30, 2021
by Louella Desiderio – The Philippine Star, 30 Aug 2021 MANILA, Philippines — The country’s contact center sector expects to sustain its revenue growth despite the strict lockdown imposed earlier this month to contain the pandemic, as the sector benefits from hybrid work and increased vaccine rollout.
28 June 2021 – DTI favors extension of WFH setup in IT-BPM sector
Published by rudy
Date posted on June 28, 2021
by Louella Desiderio (The Philippine Star), 28 Jun 2021 MANILA, Philippines — The Department of Trade and Industry (DTI) is recommending the extension of the work-from-home authorization given to information technology business process management (IT-BPM) firms beyond September this year.
26 May 2021 – IT-BPM industry expects as much as 6.5% growth in 2021
Published by rudy
Date posted on May 26, 2021
By JON VIKTOR D. CABUENAS,GMA News, 26 May 2021 The information technology and business process management (IT-BPM) industry in the Philippines expects to grow by as much as 6.5% this year, as most firms plan to expand operations.
16 Mar 2021 – Empathetic robots are killing off the world’s call-center industry
Published by rudy
Date posted on March 16, 2021
Teleperformance offers 2,000 jobs in new Cavite site
Published by rudy
Date posted on October 30, 2020
by Louella Desiderio (The Philippine Star), 30 Oct 2020 MANILA, Philippines — Outsourcing firm Teleperformance Philippines is opening over 2,000 full-time jobs for its new site in Cavite which is set to begin operations next month.
27% Call centers will switch to work from home permanently: Ozonetel Study
Published by rudy
Date posted on October 21, 2020
U.S. contact centers hiring remote agents, enhancing workforce management as pandemic disrupts industry
Published by rudy
Date posted on October 13, 2020
COVID-19 put stress on contact centers. Now, executives weigh tech to cut costs
Published by rudy
Date posted on October 9, 2020
Call center technology conundrum: The future is flexibility
Published by rudy
Date posted on October 8, 2020
Embracing digital transformation – The next step in revolutionizing contact centers
Published by rudy
Date posted on September 11, 2020
29 Jul 2020 – What other industries can learn from call centers
Published by rudy
Date posted on July 29, 2020
By Carlo Atienza, BusinessMirror, 29 Jul 2020 FOR a country known for its call centers, it is disappointing to see local industries lacking customer service. Take the case of the utility providers now facing multiple complaints for their exorbitant charges; or the telecommunications and Internet service providers which have circuitous processes for customers seeking remedies,…
Overcoming remote contact center agent challenges
Published by rudy
Date posted on June 22, 2020
9 Jun 2020 – COVID-19 crisis accelerates rise of virtual call centers
Published by rudy
Date posted on June 9, 2020
4 best practices for call center management
Published by rudy
Date posted on May 27, 2020
Call centers hiring amid pandemic Sunstar
Published by rudy
Date posted on May 27, 2020
by Carlo Lorenciana, Sunstar, 27 May 2020 THE call center industry has continued to provide jobs, thanks to surging calls from customers stuck at home, defying the global trend of job cuts due to the coronavirus pandemic.
Philippine call center workers are in danger. It’s our problem, too.
Published by rudy
Date posted on May 27, 2020
Changing working practices in contact centre operations – challenges & lessons
Published by rudy
Date posted on May 7, 2020
How one of the world’s biggest call centre companies (mis)managed the pandemic crisis
Published by rudy
Date posted on May 7, 2020
Six ways to empower at home call center teams – Covid-19
Published by rudy
Date posted on May 6, 2020
Many Japan firms resist telecommuting, raising COVID-19 risk for call center staff
Published by rudy
Date posted on May 5, 2020
Executive survey: Majority of call centers lack necessary knowledge resources
Published by rudy
Date posted on May 4, 2020
How virtual agents & AI are alleviating the contact center
Published by rudy
Date posted on May 4, 2020
How contact center AI is taking the customer service strain
Published by rudy
Date posted on May 4, 2020
7 Surprisingly simple tips for designing call center incentive programs
Published by rudy
Date posted on July 16, 2019
50,000 New call-center jobs at risk in Duterte plan
Published by rudy
Date posted on July 4, 2019
