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26 April 2019 – THESE CALL CENTERS IN GLEAMING BUILDINGS MIGHT NEED TO CARE MORE ABOUT THEIR PEOPLE. — Let this employee of a big call center tell the story [translated from Pilipino]: I want to report this security officer in this big building in Ortigas, Pasig. In the 22 April earthquake, the emergency exit…
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by Maria Elena Catajan, Sun Star, Apr 8, 2019 MEMBERS of the BPO Industry Employees Network (Bien) have reported a string of illegal dismissal cases and alleged unfair labor practices of some outsourcing companies in Baguio City.
by BUsinessWorld, Mar 26, 2019 THE Contact Center Association of the Philippines (CCAP) said the sector has been investing “heavily” to upgrade talent amid the growing demand for professionals who can take on higher-value tasks.
Read more here.
by Micah Levine, https://searchunifiedcommunications.techtarget.com/feature/5-trends-driving-AI-in-contact-centers Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.
In a survey conducted by Evolve IP, nine in ten respondents said they have planned to move to cloud. By Narayan Ammachchi, Feb 13, 2019 Call centers across North America are increasingly abandoning on-premise technologies and moving their service to cloud.
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by VB STAFF, Nov 26, 2018 AI-powered automation can replace human employees, and it’s a win-win for everyone: You shrink the workforce and increase profit margins, while leveraging the gig economy which creates a more flexible workforce. For a look at the long-term implications, how to invest in the brave new world of work, and…
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Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns. by Jon Arnold, https://searchunifiedcommunications.techtarget.com/tip/AI-in-contact-centers-offers-agents-behavioral-analytics
By Kris Crismundo, Sept 13, 2018 MANILA — Call center applicants should learn to speak English with American, Australian, or British accents as business process outsourcing (BPO) clients have expressed preference for “near-native” English speakers.
by Jan M. Padios, Sep 7, 2018 What changes when a country devotes itself to servicing the businesses of other countries? Call centers are big business in the Philippines. As a doctoral student, I researched the industry there between 2008 and 2013, when the Southeast Asian nation became a top destination for outsourced jobs from…
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by Othel V. Campos, Manila Standard, May 30, 2018 Call centers expect to add 60,000 to 70,000 agents annually over the next five years, despite the threat of automation and artificial intelligence on the business process outsourcing sector.
by India-West Staff Reporter, Mar 26, 2018 U.S. Sen. Sherrod Brown, D-Ohio, has introduced a bill that attempts to keep call-center jobs in the United States as opposed to moving them offshore to Indian companies or elsewhere.
Nov 16 – International Day for Tolerance
“No more toleration of corruption!”
Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of
Forced Labour and Freedom of Association protocols.
Accept National Unity Government (NUG)
of Myanmar. Reject Military!
#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos
November
Nov 2 – Intl Day to End Impunity for
Crimes Against Journalists
Nov 9 – World Science Day for Peace
and Development
Nov 16 – International Day for Tolerance
Nov 19 – World Toilet Day
Nov 20 – World Children’s Day
Nov 25 – Intl Day for the Elimination of
Violence Against Women
Monthly Observances:
Homes Safety Month
Filipino Values Month
National Rice Awareness Month
National Consciousness Month
for Punctuality and Civility
Environmental Awareness Month
National Children’s Month
Organic Agriculture Month
Weekly Observances:
Nov 19-25: Global Warming and
Climate Change Consciousness Week
Nov 23-29: National Girls’ Week
Population and Development Week
Nov 25 – Dec 12: Social Welfare Week
18-Day Campaign to End
Violence against Women
Week 2: Week 3: Drug Abuse Prevention
and Control Week
Last Week: Safety and Accident
Prevention Week
Daily Observances:
Last Saturday: Career Executive Service
Day
Nov 19: National Child Health Day
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