Kalakaran sa Call Center Workplace
26 Mar 2025 – This company is using AI to give people American-sounding accents
Published by rudy
Date posted on March 28, 2025
27 Mar 2025 – Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable
Published by rudy
Date posted on March 28, 2025
By Ricardo Saltz Gulko March 27, 2025 Click here – 0
31 Jan 2025 – Call Center AI Market to Grow by USD 4.3 Billion (2024-2028), Rising Adoption of Cloud-Based Call Centers Boosting Growth, with AI Impacting Market Trends – Technavio
Published by rudy
Date posted on January 31, 2025
30 Dec 2024 – Is AI Making Call Center Agents Better Or Replacing Them?
Published by rudy
Date posted on December 30, 2024
27 Dec 2024 – 5 Funny Contact Center Stories We Found on Reddit
Published by rudy
Date posted on December 28, 2024
Nov 2024 – Only in the Philippines: Concentrix exec tells what makes Pinoy BPO agents stand out
Published by rudy
Date posted on November 23, 2024
19 Sept 2024 – Jobs lost to AI overseas could mean more work for PHL, BPO industry says
Published by rudy
Date posted on October 1, 2024
31 Jul 2024 – BPM/BPO Job threat
Published by rudy
Date posted on August 2, 2024
https://www.philstar.com/business/2024/07/31/2374178/job-threat
21 Jun 2024 – it-bpm-sector-expects-hit-baseline-targets
Published by rudy
Date posted on June 21, 2024
https://www.philstar.com/business/2024/06/21/2364293/it-bpm-sector-expects-hit-baseline-targets
28 May 2024 – Contact centers post slowing attrition rate
Published by rudy
Date posted on May 4, 2024
30 Apr 2024 – Tata Consultancy CEO: chatbots “a year or two” away from replacing almost all call center agents
Published by rudy
Date posted on April 30, 2024
3 Mar 2024 – Harnessing AI in IT-BPM industry
Published by rudy
Date posted on March 3, 2024
23 Jan 2024 – IT-BPM industry eyes 1.84 million jobs this year
Published by rudy
Date posted on January 27, 2024
24 Aug 2023 – Generative AI threatens SA’s booming BPO job market
Published by rudy
Date posted on August 30, 2023
26 Jul 2023 – PHL slips 3 spots in global ranking of destinations for outsourcing business services
Published by rudy
Date posted on July 27, 2023
4 June 2023 – How AI-driven solutions are revolutionising customer service in contact centres
Published by rudy
Date posted on June 5, 2023
3 Mar 2023 – IT-BPM beats 2022 revenue, jobs targets
Published by rudy
Date posted on March 8, 2023
28 Oct 2022 – Call centers seen to generate additional 1 million new jobs by 2028
Published by rudy
Date posted on November 1, 2022
11 Sept 2022 – 30% Work from home for BPOs provisionally extended
Published by rudy
Date posted on September 11, 2022
17 June 2022 – T-BPM firms cite need for WFH setup
Published by rudy
Date posted on June 18, 2022
Louella Desiderio – The Philippine Star June 17, 2022 | 12:00am https://www.philstar.com/business/2022/06/17/2188852/it-bpm-firms-cite-need-wfh-setup
12 Apr 2022 – Top 40 call centers in the Philippines
Published by rudy
Date posted on April 13, 2022
Top 40 call centers in the Philippines Last updated: April 12, 2022 by Outsource Accelerator The business process outsourcing industry in the country continues to grow in the post-pandemic world. Hitting a US$26.7 billion growth in 2020, BPOs, especially call centers, quickly adapted to remote working to serve their clients better. As the world slowly opens up again,…
26 Jan 2022 – Top Predictions On What’s Next In The Business Process Outsourcing Industry For 2022
Published by rudy
Date posted on January 26, 2022
YECCOUNCIL POST| Membership (Fee-Based) By Alfredo Atanacio, Co-Founder of UassistME.COM, on Inc. 30 Under 30 2012, and an AGLN Fellow. In 2021, there is no denying that there were plenty of disruptions for people-intensive industries. The business process outsourcing (BPO) sector was not spared from this. However, many forward-thinking BPO organizations have managed to turn…
16 Nov 2021 – BPO industry seen outpacing PH economy, growing up to 13 pct this year
Published by rudy
Date posted on November 16, 2021
by Warren de Guzman, ABS-CBN News, 16 Nov 2021 MANILA – The IT and Business Process Association of the Philippines said it expects the sector to once again outpace the Philippine economy this year.
IT-BPM sector seen growing 8% this year
Published by rudy
Date posted on October 21, 2021
by Louella Desiderio – The Philippine Star, 21 Oct 2021 MANILA, Philippines — The umbrella group of information technology – business process management (IT-BPM) firms in the country expects the industry to grow by eight percent this year as demand picks up in various sectors such as banking, financial services and communications.
30 Aug 2021 – Contact centers foresee sustained revenue growth
Published by rudy
Date posted on August 30, 2021
by Louella Desiderio – The Philippine Star, 30 Aug 2021 MANILA, Philippines — The country’s contact center sector expects to sustain its revenue growth despite the strict lockdown imposed earlier this month to contain the pandemic, as the sector benefits from hybrid work and increased vaccine rollout.
28 June 2021 – DTI favors extension of WFH setup in IT-BPM sector
Published by rudy
Date posted on June 28, 2021
by Louella Desiderio (The Philippine Star), 28 Jun 2021 MANILA, Philippines — The Department of Trade and Industry (DTI) is recommending the extension of the work-from-home authorization given to information technology business process management (IT-BPM) firms beyond September this year.
26 May 2021 – IT-BPM industry expects as much as 6.5% growth in 2021
Published by rudy
Date posted on May 26, 2021
By JON VIKTOR D. CABUENAS,GMA News, 26 May 2021 The information technology and business process management (IT-BPM) industry in the Philippines expects to grow by as much as 6.5% this year, as most firms plan to expand operations.
5 May 2021 – Philippines continues to attract interest from BPOs – IWG
Published by rudy
Date posted on May 5, 2021
by Elijah Felice Rosales (The Philippine Star), 5 May 2021 MANILA, Philippines — The Philippines continues to attract potential investors, mostly in business process outsourcing (BPO), as inquiries about office spaces have spiked despite the pandemic.
16 Mar 2021 – Empathetic robots are killing off the world’s call-center industry
Published by rudy
Date posted on March 16, 2021
15 Oct 2020 – Amazon Ring call center workers in Philippines ‘scared’ to go to work during pandemic
Published by rudy
Date posted on October 15, 2020