Kalakaran sa Call Center Workplace

16 Feb 2026 – AI Summit 2026: IT, BPO services will disappear in five years, says tech billionaire Vinod Khosla

Published by rudy Date posted on February 20, 2026
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13 Nov 2025 – ‘Forced work’? Millions depend on BPOs, rain or shine, says group

Published by rudy Date posted on November 14, 2025
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3 Nov 2025 – Will AI mean the end of call centres?

Published by rudy Date posted on November 5, 2025
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1 Jul 2025 – Will AI kill our BPOs? 

Published by rudy Date posted on July 1, 2025

Will AI kill our BPOs? By: Cielito F. Habito – @inquirerdotnet Philippine Daily Inquirer / 05:06 AM July 01, 2025 Will artificial intelligence (AI) kill our business process outsourcing sector? Our earnings from BPO, along with overseas remittances, have been a vital boost to our foreign exchange inflows, helping make up for our pitifully low merchandise export performance relative…

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26 Mar 2025 – This company is using AI to give people American-sounding accents

Published by rudy Date posted on March 28, 2025
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27 Mar 2025 – Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

Published by rudy Date posted on March 28, 2025

By  Ricardo Saltz Gulko March 27, 2025 Click here – 0

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31 Jan 2025 – Call Center AI Market to Grow by USD 4.3 Billion (2024-2028), Rising Adoption of Cloud-Based Call Centers Boosting Growth, with AI Impacting Market Trends – Technavio

Published by rudy Date posted on January 31, 2025
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30 Dec 2024 – Is AI Making Call Center Agents Better Or Replacing Them?

Published by rudy Date posted on December 30, 2024
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27 Dec 2024 – 5 Funny Contact Center Stories We Found on Reddit

Published by rudy Date posted on December 28, 2024
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Nov 2024 – Only in the Philippines: Concentrix exec tells what makes Pinoy BPO agents stand out

Published by rudy Date posted on November 23, 2024
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19 Sept 2024 – Jobs lost to AI overseas could mean more work for PHL, BPO industry says

Published by rudy Date posted on October 1, 2024
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31 Jul 2024 – BPM/BPO Job threat

Published by rudy Date posted on August 2, 2024

https://www.philstar.com/business/2024/07/31/2374178/job-threat

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21 Jun 2024 – it-bpm-sector-expects-hit-baseline-targets

Published by rudy Date posted on June 21, 2024

https://www.philstar.com/business/2024/06/21/2364293/it-bpm-sector-expects-hit-baseline-targets

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28 May 2024 – Contact centers post slowing attrition rate

Published by rudy Date posted on May 4, 2024
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30 Apr 2024 – Tata Consultancy CEO: chatbots “a year or two” away from replacing almost all call center agents

Published by rudy Date posted on April 30, 2024
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3 Mar 2024 – Harnessing AI in IT-BPM industry

Published by rudy Date posted on March 3, 2024
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23 Jan 2024 – IT-BPM industry eyes 1.84 million jobs this year

Published by rudy Date posted on January 27, 2024
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24 Aug 2023 – Generative AI threatens SA’s booming BPO job market

Published by rudy Date posted on August 30, 2023
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26 Jul 2023 – PHL slips 3 spots in global ranking of destinations for outsourcing business services

Published by rudy Date posted on July 27, 2023
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4 June 2023 – How AI-driven solutions are revolutionising customer service in contact centres

Published by rudy Date posted on June 5, 2023

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3 Mar 2023 – IT-BPM beats 2022 revenue, jobs targets

Published by rudy Date posted on March 8, 2023
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28 Oct 2022 – Call centers seen to generate additional 1 million new jobs by 2028

Published by rudy Date posted on November 1, 2022
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11 Sept 2022 – 30% Work from home for BPOs provisionally extended

Published by rudy Date posted on September 11, 2022
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17 June 2022 – T-BPM firms cite need for WFH setup

Published by rudy Date posted on June 18, 2022

Louella Desiderio – The Philippine Star  June 17, 2022 | 12:00am https://www.philstar.com/business/2022/06/17/2188852/it-bpm-firms-cite-need-wfh-setup

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12 Apr 2022 – Top 40 call centers in the Philippines

Published by rudy Date posted on April 13, 2022

Top 40 call centers in the Philippines Last updated: April 12, 2022 by Outsource Accelerator The business process outsourcing industry in the country continues to grow in the post-pandemic world. Hitting a US$26.7 billion growth in 2020, BPOs, especially call centers, quickly adapted to remote working to serve their clients better. As the world slowly opens up again,…

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26 Jan 2022 – Top Predictions On What’s Next In The Business Process Outsourcing Industry For 2022

Published by rudy Date posted on January 26, 2022

YECCOUNCIL POST| Membership (Fee-Based) By Alfredo Atanacio, Co-Founder of UassistME.COM, on Inc. 30 Under 30 2012, and an AGLN Fellow. In 2021, there is no denying that there were plenty of disruptions for people-intensive industries. The business process outsourcing (BPO) sector was not spared from this. However, many forward-thinking BPO organizations have managed to turn…

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16 Nov 2021 – BPO industry seen outpacing PH economy, growing up to 13 pct this year

Published by rudy Date posted on November 16, 2021

by Warren de Guzman, ABS-CBN News, 16 Nov 2021 MANILA – The IT and Business Process Association of the Philippines said it expects the sector to once again outpace the Philippine economy this year.

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IT-BPM sector seen growing 8% this year

Published by rudy Date posted on October 21, 2021

by Louella Desiderio – The Philippine Star, 21 Oct 2021 MANILA, Philippines — The umbrella group of information technology – business process management (IT-BPM) firms in the country expects the industry to grow by eight percent this year as demand picks up in various sectors such as banking, financial services and communications.

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30 Aug 2021 – Contact centers foresee sustained revenue growth

Published by rudy Date posted on August 30, 2021

by Louella Desiderio – The Philippine Star, 30 Aug 2021 MANILA, Philippines — The country’s contact center sector expects to sustain its revenue growth despite the strict lockdown imposed earlier this month to contain the pandemic, as the sector benefits from hybrid work and increased vaccine rollout.

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28 June 2021 – DTI favors extension of WFH setup in IT-BPM sector

Published by rudy Date posted on June 28, 2021

by Louella Desiderio (The Philippine Star), 28 Jun 2021 MANILA, Philippines — The Department of Trade and Industry (DTI) is recommending the extension of the work-from-home authorization given to information technology business process management (IT-BPM) firms beyond September this year.

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March –
IT’S WOMEN’S MONTH!

“Respect and support women
every day of the year/s!”

Invoke Article 33 of the ILO Constitution
against the military junta in Myanmar
to carry out the recommendations of the 2021 ILO Commission of Inquiry
against serious violations of protocols of
Forced Labour and Freedom of Association.

Accept the National Unity Government (NUG) 
of Myanmar.  Reject Military!

#WearMask #WashHands
#Report Corruption #SearchPosts #TakePicturesVideos

Time to support & empower survivors. Time to spark a global conversation. Time for #GenerationEquality to #orangetheworld!

 

Monthly Observances:
Women’s Role in History Month
Weekly Observances:
Week 1: Environmental Week;
   Women’s Week
Week 3: Philippine Industry and “
   Made-in-the-Philippines Products Week
Last Week: Protection and Gender-Fair Treatment
   of the Girl Child Week
Daily Observances:

March 8: Women’s Rights and   
   International Peace Day;
   National Women’s Day
March 4: Employee Appreciation Day
March 15: World Consumer Rights Day
March 18: Global Recycling Day
March 21: International Day for the Elimination
   of Racial Discrimination
March 23: International Day for the Right to the Truth
   Concerning Gross Human Rights Violations
   and for the Dignity of Victims
March 25: International Day of Remembrance of the
   Victims of Slavery and the Transatlantic Slave Trade
March 27: Earth Hour

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