Kalakaran sa Call Center Workplace

MANILA, Oct 1, 2010 (IPS) – Anthony, a 22-year-old call centre agent, goes to work at 6 p.m. and finishes at around 2 a.m. But instead of going home, he heads to a bar to meet another male agent over beer, and if the late night looks promising, they spend more time together until daytime.

No other industry had a stronger effect on the culture of the people as the BPO industry. As reports of the NBC show ‘Outsourced’ hits the headlines, one cannot help but take a pause and look at the call center industry. You have the customer service functioning out of a world that is diametrically different…

MANILA, Philippines – The Philippine contact center (call center) industry is expected to experience a 20 percent growth annually in terms of revenues in the next three years.

MANILA, Philippines—Daybreak is happy hour in a world turned upside down at a trendy bar in Makati City’s financial district, the clientele young and loud and with a vague California accent.

MANILA, Philippines – Although risky sexual behavior is high among professionals in general, a study showed that the levels are slightly higher among call center workers compared to those who work for different industries.

A significant percentage of workers employed in the country’s business process outsourcing (BPO) sector — majority of whom working in call center facilities — are suffering from work-related health problems, a recent study showed.

The International Labor Organization has created a stir in the call center world. The reports of its study on the BPO industries in countries India, Argentina, Philippines and Brazil have opened a hornet’s nest, if not Pandora’s Box. The contents of the reports, namely the working conditions of the answering service agents, have put the…

Despite the effort by the country’s call center companies to alter the outsourcing industry, turnover rate in the country’s call center has gotten so worst that it hits 60 to 80 percent, according to the Call Center Association Philippines (CCAP).

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Make money giving away free cell phones! Call Center Workers Lifestyle : The Ups And Downs Call centers have become a craze among youngster. One could find a teenager to mid level professional working at call centers but as they say all that glitter is not gold, call center jobs could be lucrative and cumbersome…

An employee of a call center specializing in travel services complains that the company has not released his back pay, including his last pay, 13th month pay and tax refund for 2009.

Scientists are looking for the first time at the sleeping habits and its health effects on Filipinos, especially shift workers. Their work on sleep-wake behavior and its relations to the body clock has deep implications for mostly young workers in call centers that blaze in lights all night long.

MANILA, Philippines – “Joseph Ryan,” a former call center agent who contracted the human immuno-deficiency virus (HIV), asked the public not to judge his previous profession.

Call center workers in New York overcame a brutal yet predictable anti-union campaign, but are stuck as managers stall first-contract talks. Workers aren’t waiting for the labor board to respond, and took their fight directly to management Friday.

For the past few years, a young man by the name of Kev Alonzo has been referring to himself as “a shape-shifter.”

MANILA, Philippines – The Philippine business process outsourcing (BPO) sector is expected to post a 25-percent growth in revenues this year to around $9.1 billion from an estimated 2009 topline of $7.3 billion, but government has expressed concern the country’s foremost sunrise sector may be facing a huge risk.

Call center agents may be crying foul for being singled out as AIDS-prone, in recent AIDS/STD stories hogging the headlines. The UP Population Institute study on AIDS/STD situation in call centers became controversial for its sweeping findings that call center agents engage in risky sexual behavior and casual sex, making them prone to AIDS/STD.

CEBU, Philippines – A health official said call center agents have a higher risk of acquiring Human Immuno Virus-Acquired Immune Deficiency Syndrome (HIV-AIDS).

Casual sex, orgies are seen as possible causes of the problem MANILA, Philippines – The Philippine General Hospital on Wednesday said the number of Filipinos infected with HIV rose dramatically in the past 10 months and now includes young urban professionals such as call center agents.

SO-CALLED F’K buddies (Fubu) mark sexual and romantic relations of call-center workers polled by the University of the Philippines (UP) Population Institute.

CEBU, Philippines – A group of employees has launched a mass action over alleged violations by their call center ranging from delayed salaries to illegal suspension of workers.

Everyone has their reasons for accepting outsourced call centers or rejecting them and of course there are the bunch that just don’t care either way. Having worked in a call center in India for over 1 year I will tell you they suck. If you are desperate to make some fast cash then maybe this…

MANILA, Philippines – Filipinos had better improve their their English to keep the country’s competitive edge in the global business process outsourcing industry as China is improving its people’s English-speaking skills and could emerge as a key player in the BPO business, a top official said.

HIGH operating costs would push call centers to consolidate, according to an industry-commissioned study.

The local contact center industry will grow slower this year because of high operating costs and a shrinking customer base, the industry’s organization said in a press briefing late Monday.

THE $6-billion call-center and business-process outsourcing (BPO) industry formally launched its own advocacy group during a press briefing in Quezon City on Tuesday.

MANILA, Philippines – The country’s business process outsourcing (BPO) sector is expected to grow 23 percent this year in terms of revenues and number of people employed, officials of the industry’s leading association said.

THE local business process out-sourcing (BPO) industry sees bright prospects and more jobs in the knowledge process outsourcing (KPO) sector, but the lack of qualified workers in the country remains a problem, according to an industry-commissioned survey.

It is illegal to discipline (much less dismiss) an employee on the basis of provisions in a company manual which are not provided/explained to employees. It is illegal to require an employee to sign an undertaking agreeing to pay the company an amount (say, P20,000) when the employee resigns from, or worse, fails to qualify…

Directory company Yellow’s decision to move its 018 business to the Philippines may be frustrating thousands of users but those complaining about poor service from overseas operators need to “get over it,” says a call centre expert.