Kalakaran sa Call Center Workplace

The battle to recruit and retain qualified call center personnel just got tougher.

MANILA, Philippines – Although a boon to the economy, the call center industry has its share of difficulties.

Mar Roxas: Don’t price the Philippines out of the market Call centers may have increased their employees’ salaries too much too soon in the last 5 years that the practice may become “unsustainable” despite the the double digit growth that the industry is expected to post this year.

CALL centers would have to freeze salary increases to remain attractive to clients, amid a recent study showing that salary inflation of about 10 percent is among the highest in the Philippines, an industry official said. Benedict Hernandez, Contact Center Association of the Philippines (CCAP) president, told reporters that annual salary adjustments may no longer…

In the not so distant past, only prostitutes, sentries and those in the medical profession worked nights. Then suddenly there is this new culture where there is happy hour in beer joints at 6, 7 in the morning — all because of the mushrooming of call centers in the metropolis. After working the graveyard shift…

MANILA, Philippines—The National Competency Assessment Tool, a standardized test for aspiring business process outsourcing practitioners, is scheduled to be piloted in several schools and universities this year.

ON July 6, 2009, the US Agency for International Development, through its Growth with Equity in Mindanao Program, will launch two of its projects that will help cement Mindanao’s place among high-tech cities. These are the WiMax and JEEP programs that will help boost the BPO industry in Mindanao.

The business process outsourcing (BPO) industry in the country remains a booming sector, but few graduates are qualified to work in it, according to the Commission on Information and Communications Technology (CICT).

There is life after call center. And for Shawie Bernaldez, who is currently living her dream, it may not be as financially fulfilling, but it couldn’t be any sweeter.“ I’m currently working as a writer for online publications.” Bernaldez told The Manila Times. “I don’t make as much but being rich isn’t necessarily my goal.…

MANILA, Philippines–Demand for business process outsourcing services in Western Europe and North America will continue, a recent report from research firm Ovum said.

MANILA – The Business Processing Association of the Philippines (BPAP) on Tuesday has decided to postpone its revenue target by one year in the face of the global economic slowdown.

MANILA, Philippines – More employees will be hired by the business process outsourcing (BPO) industry despite the slowdown in the global economy, based on a survey conducted by the Business Process Association of the Philippines.

THE Philippines’ ranking as a preferred location for business-process outsourcing (BPO) and call-center operations inched up amid the global financial crisis, but still lagged behind neighboring countries, according to a survey of multinational companies. In its Global Services Location Index 2009, A.T. Kearney said the Philippines climbed from eight to seventh place out of 50…

A call center’s employment brand would often rest on its dynamic environment responsive to the needs of the young workforce.

The Joint Foreign Chambers has urged the government to also allow non-distressed companies, like business process outsourcing firms, to adopt flexible job arrangements to make them more competitive amid the global economic slump.

Foreign companies represented by four major foreign chambers indicated plans for reduced work hours to cope with a worsening global recession.

More than 200,000 jobs in the business process outsourcing industry remain to be filled today of the nearly half a million positions in the sector.

I was actually a call center agent. but right now, i’m in a floating status in a company who employed me… i hit the floor and failed the training in the particular account that i handled.. and so while waiting for the company’s call, i decided to apply in other call center. but the overwhelming…

IT might not appear to be a high-risk field, but a surprising number of ailments can plague IT pros in all job roles. Here are some of the most prevalent health concerns.

Dr. Avnish Jolly,18 May:Working as counsellor in the City Beautiful from last fifteen years, I find Call-center employees are getting stress and breaking traditional life style and living with relationship troubles.

Touted as the country’s leading source of employment, call centers are now also considered a threat to the health of many young professionals.

E-mail your call center experiences (good and not-so-good) to secrtucp@ntucphl.org. We will post them here.

THE 266,000 jobs that the government has so far generated this year from its information and communications technology (ICT) efforts may grow to more than one million in 2010, the Commission on Information and Communications Technology (CICT) said.

MANILA, Philippines — To keep up with the industry’s rapid growth, some business process outsourcing (BPO) companies flock to less-than-ideal places like shopping malls for lack of enough office space.

WOMEN who work at night, like those employed in call centers, could be prone to breast cancer and menstrual problems, according to an Institute for Occupation Health and Safety Development official.

CALL CENTERS are turning more and more to gimmicks and gadgets — aside from offering higher wages — to reel in the few skilled workers still looking for jobs, an industry official said.

AS THE call center industry in the Philippines continues on its blinding progress, it still has to contend with the issue of labor shortage. Unfortunately, the industry fears that labor shortage might get worse in the coming years.

(a true story) I didn’t want to be a call center agent. I had other plans. I was aiming high.

  CALL center workers must have free medical checkups, free transport services, and be allowed to work in a compressed or flexible time arrangement, a senator proposed Tuesday.