AS THE call center industry in the Philippines continues on its blinding progress, it still has to contend with the issue of labor shortage. Unfortunately, the industry fears that labor shortage might get worse in the coming years.
(a true story) I didn’t want to be a call center agent. I had other plans. I was aiming high.
CALL center workers must have free medical checkups, free transport services, and be allowed to work in a compressed or flexible time arrangement, a senator proposed Tuesday.