Business Process Outsourcing

Outsourcing activities would continue to flourish this year as more companies worldwide would turn to it as an emerging business model rather than just a way to cut costs during a crisis, an IT consulting firm said.

Ooffshore outsourcing in 2010 may focus less on the quantity of work organizations are sending overseas and more on where they’re sending it. Leading companies will begin developing networks of offshore locations for outsourcing: They’ll supplement contracts with vendors in more developed locales like India and the Philippines with new relationships in emerging markets in…

MANILA, Philippines–The business process outsourcing industry, one of the sectors driving growth of the economy, cites widespread corruption and lack of qualified talents as potential hurdles to the growth of the sector in the coming years.

THE $6-billion call-center and business-process outsourcing (BPO) industry formally launched its own advocacy group during a press briefing in Quezon City on Tuesday.

MANILA, Philippines – The Pinoy’s ability to adopt an American, British or Australian accent could make up for his ineptitude in the English language and protect the Philippines’ image as one of the world’s top locations for a business process outsourcing (BPO), according to Jayjay Viray, managing director of JobsDB.com.

MANILA, Philippines – The Philippines may find itself no longer on top of mind among companies wanting to outsource and offshore some of their functions if nothing is done to boost global awareness of what the country has to offer.

MANILA, Philippines – The 29 largest business process outsourcing (BPO) providers in the Philippines, mostly engaged in contact center activities, reported P94.4 billion in combined revenues in 2008, up 21 percent or P16.1 billion from the P78.3 billion they posted in 2007.

MANILA, Philippines—The combined revenues of the country’s 29 largest business process outsourcing (BPO) providers reached almost $2 billion in 2008, said Catanduanes Representative Joseph Santiago Sunday.

What could be the first call center in developing countries to be staffed by blind persons has opened in the Philippines.

MANILA, Philippines – The Philippines has won the 2009 Offshoring Destination of the Year category at the 4th National Outsourcing Association (NOA) Awards held last Oct. 15 at Park Plaza Riverbank in London.

EVEN as we welcome news of our country’s good global standing as a choice destination for business process outsourcing (BPO) investments, we’re concerned that the government is not looking beyond the industry’s short-term prospects. The Department of Trade and Industry and the Business Processing Association of the Philippines (BPAP) reported today that the country was…

THE market share of the Philippines and other first-wave country-hosts of business process offshoring fell because of new attractive locations, according to the United Nations Conference on Trade Development (UNCTAD).

MANILA – As the global economic crisis forced most companies to cut down on costs by moving their businesses offshore, the country’s business process outsourcing (BPO) sector is looking at new areas for expansion.

The weak US dollar and rising unemployment in America threaten the business process outsourcing (BPO) sector in the Philippines, an expert said. But another outsourcing industry executive also said that diversification of portfolio was the key to combating looming protectionism of traditional outsourcing markets, like the United States.

THE Philippines was cited by the United Kingdom’s National Outsourcing Association as the “Best Offshoring Destination of the Year” for 2009.

MANILA, Philippines – The Philippines business process outsourcing industry (BPO) can raise revenues of up to $100 billion by 2020 by properly developing the talent pool and increasing the value chain of services, Indian outsourcing officials said on Monday.

MANILA, Philippines – The country’s business process outsourcing (BPO) sector is expected to grow 23 percent this year in terms of revenues and number of people employed, officials of the industry’s leading association said.

THREE cities in Metro Manila that were recently inundated were considered dropouts from the list of top 50 emerging global outsourcing cities by research firm Tholons Inc.

THE local business process out-sourcing (BPO) industry sees bright prospects and more jobs in the knowledge process outsourcing (KPO) sector, but the lack of qualified workers in the country remains a problem, according to an industry-commissioned survey.

MANILA, Philippines – The demand for knowledge process outsourcing (KPO) is increasing as majority of the industry players said they will be hiring more workers in the coming months, a survey conducted by the Business Processing Association of the Philippines (BPA/P) and Outsource2–Philippines (O2P) showed.

MANILA, Philippines – The chairman of the House committee on information and communications technology  has urged the country’s business process outsourcing (BPO) providers, mostly contact centers, to avail themselves of gainful tax benefits by donating computers under the Adopt-a-School Program.

A global information and communication technology (ICT) research and advisory firm has downgraded its growth forecast for the Philippine business process outsourcing (BPO) sector in light of the economic downturn. In a statement, XMG Global Inc. said the local BPO sector may close the year with a 21.7-percent to $7.3-billion growth—lower than its previous forecast…

MANILA, Philippines – More than 3,000 new jobs will be opened up at the Clark freeport zone as a wave of business process outsourcing (BPO) firms settle in the area in the next three months, officials said yesterday.   

MANILA, Philippines – The booming business process outsourcing (BPO) industry in the country is expected to employ at least one million Filipinos by 2010, Malacañang said yesterday.

MANILA, Philippines – To continuously attract foreign direct investments (FDIs), the Philippines needs to accelerate the expansion of the business process outsourcing (BPO) sector in the immediate future, a foreign economist said yesterday.

MANILA, Philippines – The Philippines may lose its edge against its competitors in the business process outsourcing (BPO) due to the country’s poor showing in business surveys.

WHEN PRESIDENT Gloria Macapagal-Arroyo gave the country a day off to pay homage to the passing of the executive minister of the Iglesia ni Cristo, one sector was specifically excluded: the Business Process Outsourcing (BPO) sector. This was, according to the President, in recognition of the BPO industry’s importance to “national economic interest.”

MANILA, Philippines – Nurses who cannot be employed overseas due to lack of working visas can now serve foreign patients through the world’s first borderless healthcare knowledge process outsourcing (kpo) here in the country.

FILINVEST Land Inc. (FLI) said the oversupply in business process outsourcing (BPO) office space in Metro Manila would persist in the next three years.

THE Philippines and India may be rivals in attracting business process outsourcing (BPO) investments this side of the globe, but the two countries are joining forces to shield the sector from looming protectionism, an official said.