TUCP Workers College

SAMPLE ANSWERS: Each example in the guide begins with a discussion of the question, the reasons why they are asking it, and what they probably want to hear in your response.

I was coaching a real ‘high flyer’ the other week and she felt that the trust between her and the owners of the business she runs (in the UK) had been broken. Part of the reason was that they had not done what they said they would and had not honoured their promises, however another…

Employees think performance reviews at work are irrelevant and a waste of time – what are your thoughts?

Earlier this year, Container Store CEO Kip Tindell said one of the most important things a leader can have is high emotional intelligence.

If you’re going to get anywhere in business, you need people to take you seriously. According to the research, you can increase your credibility with the right presentation, knowledge, and people skills.

When you go for a job interview, it is very important that you are prepared and confident for it. It is necessary to be confident in a job interview so that you can deliver your best. Once you get a job, it will be easier for you to pay back your debts, especially if you…

While online sites like LinkedIn, SimplyHired.com, and Monster.com have become popular with job seekers of all sorts, the basic tool for finding and landing a new job is still the good-old-fashioned resume. Do it right, and your resume may help you attract the attention of a recruiter—or your next boss. Do it wrong, and your…

As a former hiring manager in several consulting firms, I often wondered if candidates were cognizant of the impression they made on employers. Even small things, such as the frown displayed by an applicant upon arriving at an interview, or the worn-out jeans on an applicant in a roomful of suits, gave me pause as…

It’s important to remember that every interview is a two-way street. You should be interviewing the employer just as much as they’re interviewing you because you both need to walk away convinced that the job would be a great fit.

This is the most popular blog post of 2014. See the rest of the top 15 here. If you have ever been in an interview, then you have undoubtedly had to answer the “Tell Me About Yourself” question. It is so common that it is often neglected during our interview preparation. However, it is arguably…

Have you ever considered what a hiring manager or an HR representative is really looking for when trawling through and screening hundreds of resumes daily? It will be a combination of things but some of them recur for every position they recruit for. It’s easy to miss the basics so here is a list of…

Your impressive résumé and glowing recommendations may be enough to land you an interview — but they won’t get you the job. Once you’re in the hot seat, it’s up to you to really sell yourself to the employer.

As part of Interview Intervention: Communication That Gets You Hired, I included what I consider the 14 most effective job interview questions an employer can ask a job candidate. While there are loads of great interviewing techniques and questions, I feel it’s important to balance time and effectiveness when determining whether a candidate and employer…

The job interview might be the only thing left between you and the position of your dreams. Even when you’re the most qualified candidate with references galore, a poor interview performance can leave a lousy impression on a potential employer.

Before a big interview, most people will spend time to prepare answers for likely interview questions. This is useful and can get you prepared for the basics. The trouble is that the interviewer is not looking for answers that are already on your resume, they want to hear something that adds to it. You have…

What do recruiters really want to see on your CV? The answers are are provided in the link below: REVEALED: What Do Recruiters Really Want to See On Your CV? [INFOGRAPHIC]

My best interview questions to ask focus on the skills and contributions that I most want my candidate to be able to make. They help me assess the prospective employee’s work experience and his or her approach to problem solving. They help me understand how the candidate interacts with people and the work environment.

The virtual stack of resumes in your inbox is winnowed and certain candidates have passed the phone screen. Next step: in-person interviews. How should you use the relatively brief time to get to know — and assess — a near stranger? How many people at your firm should be involved? How can you tell if…

There are certain common job interview mistakes that you want to do your best to avoid. Making any one of these can hurt your chances of getting the job or have the employer hire another candidate who didn’t make these common job interview mistakes.

Thousands of Filipino students graduate annually and they will all aim at attaining their dream jobs. The Commission on Higher Education (CHED) is expecting over 550,000 students to graduate in 2013, hence, over 500 thousand more people will be added to the work force.

No sales manager or contact center manager wants to lose a customer because of a technical glitch or other behind-the-scenes difficulties. Performance monitoring solutions help by providing an end-to-end view across the entire contact center. The key is knowing what to monitor and how to resolve problems before they turn into lost sales.

Now that summer is here, many Filipinos are looking for summer jobs or part-time stints that will help them fund their dream summer vacations. Some simply want to look for opportunities to work from home, but online job sites aren’t always helpful.

MANILA, Philippines – Last March 6 to 8, the University of the Philippines Diliman College of Mass Communication (UP-CMC) held a Job and Internship Fair for the academic year’s graduating students.

Everyone wants their contact center to be customer-centric. However, many aren’t, because they are stuck with outdated operational strategies that no longer work in today’s customer care landscape. With the rapid evolution of communication channels and technologies, organizations have to change their approach to engaging and retaining customers, to stay relevant and competitive.

Seven trends you can’t ignore. In today’s economy, many believe customer service will be the next competitive battleground in the enterprise. Disgruntled customers are increasingly voicing their dissatisfaction and frustration through social media, enabling their complaints to go viral in minutes. The challenge for contact center managers will be finding a way to offer the…

The symptoms are painful: low performance, high turnover, passive-aggressive behaviors, and general lack of focus on what’s important to your business. Is the source of the pain a problem with employees’ morale? Or is it a problem with motivation? And, more importantly, what can you do about it?

There are numerous factors that play into achieving successful call center operations, many of which feed into one another. For example, what your agents offer your customers sets the stage for customer loyalty, satisfaction and overall business continuity. If your agents sound fake, fabricated or uninterested, well then guess what, your customers will avoid you…

Managing a call center will not go down in the history books as one of the easiest jobs in the world. Dealing with high turnover, rude people on the other end of the line and crabby employees is not exactly the most tantalizing option for employment.

For many businesses, a call center is the primary means of communication with customers. You cannot shake hands when greeting them or see their facial expressions to understand their mood or temperament.

Sept 16-17, 2012 – Dubai, UAE Setting & Achieving Call Centre KPIs Key Performance Indicators (KPIs) are high level indicators of call centre performance and a recent 200 call centre survey by ICMI determined that eight particular performance measurements were each considered to be a KPI at the organizational level by at least half of…