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Go into your next job interview with more optimism, and better possibilities!

Published by rudy Date posted on June 23, 2015

SAMPLE ANSWERS: Each example in the guide begins with a discussion of the question, the reasons why they are asking it, and what they probably want to hear in your response.

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7 phrases employees want to hear from their boss

Published by rudy Date posted on June 22, 2015

I was coaching a real ‘high flyer’ the other week and she felt that the trust between her and the owners of the business she runs (in the UK) had been broken. Part of the reason was that they had not done what they said they would and had not honoured their promises, however another…

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About performance reviews?

Published by rudy Date posted on June 11, 2015

Employees think performance reviews at work are irrelevant and a waste of time – what are your thoughts?

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15 interview questions to measure emotional intelligence

Published by rudy Date posted on June 10, 2015

Earlier this year, Container Store CEO Kip Tindell said one of the most important things a leader can have is high emotional intelligence.

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9 ways to get people to take you seriously

Published by rudy Date posted on June 8, 2015

If you’re going to get anywhere in business, you need people to take you seriously. According to the research, you can increase your credibility with the right presentation, knowledge, and people skills.

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How to prepare for your job interview [8 useful tips]

Published by rudy Date posted on June 4, 2015

When you go for a job interview, it is very important that you are prepared and confident for it. It is necessary to be confident in a job interview so that you can deliver your best. Once you get a job, it will be easier for you to pay back your debts, especially if you…

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7 resume mistakes you need to avoid

Published by rudy Date posted on June 3, 2015

While online sites like LinkedIn, SimplyHired.com, and Monster.com have become popular with job seekers of all sorts, the basic tool for finding and landing a new job is still the good-old-fashioned resume. Do it right, and your resume may help you attract the attention of a recruiter—or your next boss. Do it wrong, and your…

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10 little things that make a big difference to hiring managers

Published by rudy Date posted on June 2, 2015

As a former hiring manager in several consulting firms, I often wondered if candidates were cognizant of the impression they made on employers. Even small things, such as the frown displayed by an applicant upon arriving at an interview, or the worn-out jeans on an applicant in a roomful of suits, gave me pause as…

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15 smart questions to ask at the end of every job interview

Published by rudy Date posted on May 28, 2015

It’s important to remember that every interview is a two-way street. You should be interviewing the employer just as much as they’re interviewing you because you both need to walk away convinced that the job would be a great fit.

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How to answer ‘tell me about yourself’ in a job interview #WisdomWednesday

Published by rudy Date posted on May 26, 2015

This is the most popular blog post of 2014. See the rest of the top 15 here. If you have ever been in an interview, then you have undoubtedly had to answer the “Tell Me About Yourself” question. It is so common that it is often neglected during our interview preparation. However, it is arguably…

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Top 10 features you must include in your resume

Published by rudy Date posted on May 16, 2015

Have you ever considered what a hiring manager or an HR representative is really looking for when trawling through and screening hundreds of resumes daily? It will be a combination of things but some of them recur for every position they recruit for. It’s easy to miss the basics so here is a list of…

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5 ways to sell yourself in a job interview

Published by rudy Date posted on May 13, 2015

Your impressive résumé and glowing recommendations may be enough to land you an interview — but they won’t get you the job. Once you’re in the hot seat, it’s up to you to really sell yourself to the employer.

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What unique skills do you offer? How to answer the 14 most effective job interview questions (#3)

Published by rudy Date posted on May 6, 2015

As part of Interview Intervention: Communication That Gets You Hired, I included what I consider the 14 most effective job interview questions an employer can ask a job candidate. While there are loads of great interviewing techniques and questions, I feel it’s important to balance time and effectiveness when determining whether a candidate and employer…

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Top 10 things to mention in an interview

Published by rudy Date posted on April 8, 2015

The job interview might be the only thing left between you and the position of your dreams. Even when you’re the most qualified candidate with references galore, a poor interview performance can leave a lousy impression on a potential employer.

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Interview tip: Don’t give answers, tell stories

Published by rudy Date posted on March 30, 2015

Before a big interview, most people will spend time to prepare answers for likely interview questions. This is useful and can get you prepared for the basics. The trouble is that the interviewer is not looking for answers that are already on your resume, they want to hear something that adds to it. You have…

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What do recruiters really want to see on your CV? [INFOGRAPHIC]

Published by rudy Date posted on March 30, 2015

What do recruiters really want to see on your CV? The answers are are provided in the link below: REVEALED: What Do Recruiters Really Want to See On Your CV? [INFOGRAPHIC]

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Best interview questions to ask applicants

Published by rudy Date posted on February 2, 2015

My best interview questions to ask focus on the skills and contributions that I most want my candidate to be able to make. They help me assess the prospective employee’s work experience and his or her approach to problem solving. They help me understand how the candidate interacts with people and the work environment.

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How to conduct an effective job interview

Published by rudy Date posted on January 23, 2015

The virtual stack of resumes in your inbox is winnowed and certain candidates have passed the phone screen. Next step: in-person interviews. How should you use the relatively brief time to get to know — and assess — a near stranger? How many people at your firm should be involved? How can you tell if…

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10 Classic job interview blunders you must avoid

Published by rudy Date posted on January 19, 2015

There are certain common job interview mistakes that you want to do your best to avoid. Making any one of these can hurt your chances of getting the job or have the employer hire another candidate who didn’t make these common job interview mistakes.

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Teleperformance shares long-term career tips for graduates

Published by rudy Date posted on November 14, 2013

Thousands of Filipino students graduate annually and they will all aim at attaining their dream jobs. The Commission on Higher Education (CHED) is expecting over 550,000 students to graduate in 2013, hence, over 500 thousand more people will be added to the work force.

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Five must-watch performance measures for contact centers

Published by rudy Date posted on April 1, 2013

No sales manager or contact center manager wants to lose a customer because of a technical glitch or other behind-the-scenes difficulties. Performance monitoring solutions help by providing an end-to-end view across the entire contact center. The key is knowing what to monitor and how to resolve problems before they turn into lost sales.

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Looking for an online summer job? Try these sites

Published by rudy Date posted on March 27, 2013

Now that summer is here, many Filipinos are looking for summer jobs or part-time stints that will help them fund their dream summer vacations. Some simply want to look for opportunities to work from home, but online job sites aren’t always helpful.

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Seniors: It’s job-hunting time!

Published by rudy Date posted on March 19, 2013

MANILA, Philippines – Last March 6 to 8, the University of the Philippines Diliman College of Mass Communication (UP-CMC) held a Job and Internship Fair for the academic year’s graduating students.

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5 ways to improve your contact center

Published by rudy Date posted on March 5, 2013

Everyone wants their contact center to be customer-centric. However, many aren’t, because they are stuck with outdated operational strategies that no longer work in today’s customer care landscape. With the rapid evolution of communication channels and technologies, organizations have to change their approach to engaging and retaining customers, to stay relevant and competitive.

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What’s next for the contact center?

Published by rudy Date posted on February 22, 2013

Seven trends you can’t ignore. In today’s economy, many believe customer service will be the next competitive battleground in the enterprise. Disgruntled customers are increasingly voicing their dissatisfaction and frustration through social media, enabling their complaints to go viral in minutes. The challenge for contact center managers will be finding a way to offer the…

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Call center morale vs. motivation: Why they’re key to your success

Published by rudy Date posted on February 21, 2013

The symptoms are painful: low performance, high turnover, passive-aggressive behaviors, and general lack of focus on what’s important to your business. Is the source of the pain a problem with employees’ morale? Or is it a problem with motivation? And, more importantly, what can you do about it?

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Training your call center agents with effective scripting techniques

Published by rudy Date posted on February 19, 2013

There are numerous factors that play into achieving successful call center operations, many of which feed into one another. For example, what your agents offer your customers sets the stage for customer loyalty, satisfaction and overall business continuity. If your agents sound fake, fabricated or uninterested, well then guess what, your customers will avoid you…

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Top 5 ways to manage a call center

Published by rudy Date posted on November 12, 2012

Managing a call center will not go down in the history books as one of the easiest jobs in the world. Dealing with high turnover, rude people on the other end of the line and crabby employees is not exactly the most tantalizing option for employment.

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5 tips for operating a successful call center

Published by rudy Date posted on October 8, 2012

For many businesses, a call center is the primary means of communication with customers. You cannot shake hands when greeting them or see their facial expressions to understand their mood or temperament.

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Setting & achieving call centre KPIs

Published by rudy Date posted on September 4, 2012

Sept 16-17, 2012 – Dubai, UAE Setting & Achieving Call Centre KPIs Key Performance Indicators (KPIs) are high level indicators of call centre performance and a recent 200 call centre survey by ICMI determined that eight particular performance measurements were each considered to be a KPI at the organizational level by at least half of…

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