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by Micah Levine, https://searchunifiedcommunications.techtarget.com/feature/5-trends-driving-AI-in-contact-centers Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.
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Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns. by Jon Arnold, https://searchunifiedcommunications.techtarget.com/tip/AI-in-contact-centers-offers-agents-behavioral-analytics
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But get ready to change your occupation. By Liam Tung | Sept 10, 2018 Consultant firm McKinsey reckons artificial intelligence (AI) will boost productivity way more than the steam engine was able to in the 1800s.
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AI to take over ‘domain of knowledge’ jobs Marian McHugh, 06 August 2018 A recent report from PwC indicated that artificial intelligence (AI) will create as many jobs as it will destroy over the next two decades. While the news was optimistic about the technology’s effects on workforces, it brought into stark relief those jobs…
At the 2018 MIT Sloan CIO Summit, a panel of AI experts discussed how machine learning will impact the workforce. By Alison DeNisco Rayome | Jun 4, 2018 We are in the midst of an “AI awakening,” as artificial intelligence technologies can now match or surpass humans in fundamental skills like image recognition, Erik Brynjolfsson,…
by Vyacheslav Polonski, May 25, 2018 The hysteria about the future of artificial intelligence (AI) is everywhere. There seems to be no shortage of sensationalist news about how AI could cure diseases, accelerate human innovation and improve human creativity. Just looking at the media headlines, you might think that we are already living in a…
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The technology can also help identify depression symptoms, and it may soon empower machines to act more human. By Greg Nichols for Robotics | March 20, 2018 Customer service calls can be … infuriating. Part of the reason is that humans generally aren’t great at reading subtle emotional cues, especially if we only have voice…
Forrester examines the productivity paradox and how technology will impact the workforce. By Forrester Research and J.P. Gownder | March 6, 2018 One of today’s biggest opportunities for IT to make an impact is by automating business processes, manufacturing, repetitive tasks, and more. We delve into examples and best practices.
A new study indicates the main concern is a lack of transparency from employers. By Bob Violino | February 20, 2018 AI has become one of the great, meaningless buzzwords of our time. In this video, the Chief Data Scientist of Dun and Bradstreet explains AI in clear business terms.
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