Artificial Intelligence

19 May 2024 – Commentary: ChatGPT is now better than ever at faking human emotion and behaviour

Published by rudy Date posted on May 20, 2024

Commentary: ChatGPT is now better than ever at faking human emotion and behaviour

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30 Apr 2024 – Tata Consultancy CEO: chatbots “a year or two” away from replacing almost all call center agents

Published by rudy Date posted on April 30, 2024
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How virtual agents & AI are alleviating the contact center

Published by rudy Date posted on May 4, 2020

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How contact center AI is taking the customer service strain

Published by rudy Date posted on May 4, 2020

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Labour in the age of AI: why regulation is needed to protect workers

Published by NTUCPHL Date posted on March 19, 2020

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AI looks set to disrupt the established world order. Here’s how

Published by rudy Date posted on February 13, 2020

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Why most companies are failing at artificial intelligence: Eye on A.I.

Published by rudy Date posted on October 15, 2019

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Algorithms, artificial intelligence and automated decisions concerning workers and the risks of discrimination: the necessary collective governance of data protection

Published by rudy Date posted on October 3, 2019

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Unboxing artificial intelligence: 10 steps to protect human rights (2019)

Published by rudy Date posted on September 3, 2019

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Automatic for the people? Experts predict how AI will transform the workplace

Published by rudy Date posted on July 18, 2019

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The future of women at work

Published by rudy Date posted on June 18, 2019

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5 trends driving AI in contact centers

Published by rudy Date posted on February 18, 2019

by Micah Levine, https://searchunifiedcommunications.techtarget.com/feature/5-trends-driving-AI-in-contact-centers Contact center AI is evolving to meet the needs of organizations. Vendors are focusing on five trends that are driving the market for AI in contact centers.

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Here’s the 8 types of Artificial Intelligence, and what you should know about them

Published by rudy Date posted on November 6, 2018

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Here’s the 8 types of Artificial Intelligence, and what you should know about them

Published by rudy Date posted on November 6, 2018

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AI will impact 100% of jobs, professions, and industries, says IBM’s Ginni Rometty

Published by rudy Date posted on October 16, 2018

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AI in contact centers offers agents behavioral analytics

Published by rudy Date posted on October 12, 2018

Contact center AI offers tools to help agents provide better customer service through behavioral analytics. But AI may also present some privacy concerns. by Jon Arnold, https://searchunifiedcommunications.techtarget.com/tip/AI-in-contact-centers-offers-agents-behavioral-analytics

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Learning innovation in the digital age

Published by rudy Date posted on September 23, 2018

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7 amazing ways artificial intelligence is used in healthcare

Published by rudy Date posted on September 20, 2018

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How artificial intelligence is shaking up the job market

Published by rudy Date posted on September 17, 2018

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How artificial intelligence is shaking up the job market

Published by rudy Date posted on September 17, 2018

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AI will create $13 trillion in value by 2030

Published by rudy Date posted on September 10, 2018

But get ready to change your occupation. By Liam Tung | Sept 10, 2018 Consultant firm McKinsey reckons artificial intelligence (AI) will boost productivity way more than the steam engine was able to in the 1800s.

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How AI, machine learning and other disruptive trends are defining the future of customer service

Published by rudy Date posted on September 5, 2018

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Does AI have the solution to climate change and human trafficking?

Published by rudy Date posted on August 23, 2018

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Powering AI in the enterprise

Published by rudy Date posted on August 9, 2018

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Finance and healthcare among industries that will see biggest AI influence

Published by rudy Date posted on August 6, 2018

AI to take over ‘domain of knowledge’ jobs Marian McHugh, 06 August 2018 A recent report from PwC indicated that artificial intelligence (AI) will create as many jobs as it will destroy over the next two decades. While the news was optimistic about the technology’s effects on workforces, it brought into stark relief those jobs…

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Why human-AI collaboration will dominate the future of work

Published by rudy Date posted on June 4, 2018

At the 2018 MIT Sloan CIO Summit, a panel of AI experts discussed how machine learning will impact the workforce. By Alison DeNisco Rayome | Jun 4, 2018 We are in the midst of an “AI awakening,” as artificial intelligence technologies can now match or surpass humans in fundamental skills like image recognition, Erik Brynjolfsson,…

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Why AI can’t solve everything

Published by rudy Date posted on May 25, 2018

by Vyacheslav Polonski, May 25, 2018 The hysteria about the future of artificial intelligence (AI) is everywhere. There seems to be no shortage of sensationalist news about how AI could cure diseases, accelerate human innovation and improve human creativity. Just looking at the media headlines, you might think that we are already living in a…

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Human in the loop: Machine learning and AI for the people

Published by rudy Date posted on May 23, 2018

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AI weeds: what they are, how they could choke off the internet

Published by rudy Date posted on March 21, 2018

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Artificial empathy: Call center employees are using voice analytics to predict how you feel

Published by rudy Date posted on March 20, 2018

The technology can also help identify depression symptoms, and it may soon empower machines to act more human. By Greg Nichols for Robotics | March 20, 2018 Customer service calls can be … infuriating. Part of the reason is that humans generally aren’t great at reading subtle emotional cues, especially if we only have voice…

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