Business Process Outsourcing

https://www.philstar.com/business/2024/07/31/2374178/job-threat

Louella Desiderio – The Philippine Star  June 17, 2022 | 12:00am https://www.philstar.com/business/2022/06/17/2188852/it-bpm-firms-cite-need-wfh-setup

Top 40 call centers in the Philippines Last updated: April 12, 2022 by Outsource Accelerator The business process outsourcing industry in the country continues to grow in the post-pandemic world. Hitting a US$26.7 billion growth in 2020, BPOs, especially call centers, quickly adapted to remote working to serve their clients better. As the world slowly opens up again,…

YECCOUNCIL POST| Membership (Fee-Based) By Alfredo Atanacio, Co-Founder of UassistME.COM, on Inc. 30 Under 30 2012, and an AGLN Fellow. In 2021, there is no denying that there were plenty of disruptions for people-intensive industries. The business process outsourcing (BPO) sector was not spared from this. However, many forward-thinking BPO organizations have managed to turn…

By Keren Concepcion G. Valmonte, Reporter, 4 Jan 2022 OUTSOURCING FIRMS, e-commerce companies and data centers are expected to fuel demand for office spaces in the Philippines this year.

By: Doris Dumlao-Abadilla – Reporter, Philippine Daily Inquirer, 7 Dec 2021 The Philippine office property segment is seen to end this year on a strong note, with demand for additional office space rising by 38 percent from the level in 2020 when the pandemic disrupted most businesses, thanks to the resilient business process outsourcing (BPO)…

by Warren de Guzman, ABS-CBN News, 16 Nov 2021 MANILA – The IT and Business Process Association of the Philippines said it expects the sector to once again outpace the Philippine economy this year.

by Louella Desiderio (The Philippine Star), 28 Jun 2021 MANILA, Philippines — The Department of Trade and Industry (DTI) is recommending the extension of the work-from-home authorization given to information technology business process management (IT-BPM) firms beyond September this year.

by Jessica Fenol, ABS-CBN News, 25 Jun 2021 MANILA— The country’s information technology-business process outsourcing (IT-BPO) sector has the potential to grow its revenue to $29 billion and add some 160,000 more jobs by 2022 as it remained resilient despite the COVID-19 pandemic, an industry leader said Friday.

by Elijah Felice Rosales (The Philippine Star), 5 May 2021 MANILA, Philippines — The Philippines continues to attract potential investors, mostly in business process outsourcing (BPO), as inquiries about office spaces have spiked despite the pandemic.

by Roy Stephen C. Canivel, Philippine Daily Inquirer, 21 Nov 2020 The IT-BPM industry will hire fewer new workers and make less money than expected in the last years of the Duterte administration after the latest projections pulled down the already lowered forecast for 2022.

Read more here.

by Jenina P. Ibañez, BusinessWorld, 14 Jul 2020 BUSINESS process outsourcing (BPO) workers are seeking a halt to the practice of placing employees on “floating” status, which they said compromises job security.

Look: DICT, IBPAP identify 25 Digital Cities to groom and grow into the next IT-BPO hubs. These 25 will be given assistance via institutional, infrastructure, and talent development, and marketing and promotion. pic.twitter.com/MNNA7U6ONI — Warren de Guzman (@wddeguzman) June 30, 2020

3 Apr 2020 – BPO sector seen to help temper downturn

By: Dale G. Israel, Philippine Daily Inquirer, 21 Dec 2019 CEBU CITY, Philippines — A business process outsourcing firm in Cebu started to implement an “inclusive policy” that will allow persons with disabilities (PWDs) to join their workforce — the first one to do so among the hundreds of call centers at the Cebu IT…

by Catherine Talavera (The Philippine Star) – 10 Dec 2019 MANILA, Philippines — Philippine offshore gaming operators (POGOs) have dethroned call centers in the information technology-business process management (IT-BPM) sector as the top demand driver of office space in the country as the diminishing supply of Philippine Economic Zone Authority(PEZA)-accredited spaces weighed in.

by Jacque Manabat, ABS-CBN News, Sep 10, 2019 MANILA – A group representing firms in the business process outsourcing industry said on Tuesday that the growth of the BPO sector was threatened by a tax reform bill that will place new limits on fiscal incentives.

by Ben O. de Vera, Philippine Daily Inquirer, Jun 28, 2019 While the escalating trade tensions between the United States and China would unlikely make a big dent on the Philippine economy in the near term, its potential long-term damage would not only result in job losses in the booming business process outsourcing (BPO) industry…

by Jessica Fenol and Warren de Guzman, ABS-CBN News, May 30, 2018 MANILA – The business process outsourcing industry expects to add as many as 70,000 jobs and $1 billion in revenues this year, as it retools its workforce to weather the shift to artificial intelligence, an industry group said Wednesday.

by ABS-CBN News, May 21 2018 MANILA – The business process outsourcing sector should prepare for the “inevitable” use of artificial intelligence to prevent job losses, Socioeconomic Planning Secretary Ernesto Pernia said Monday.

by Czeriza Valencia (The Philippine Star) , May 2, 2018 MANILA, Philippines — Philippine universities currently do not produce enough graduates suited for advanced jobs in the business process outsourcing (BPO) industry, a challenge that has to be addressed if the country wants to maintain leadership in the global market and prevent job loss amid…

By Cai Ordinario, Businessmirror, Apr 30, 2018 The country’s business-process outsourcing (BPO) sector should not fear the havoc that would be wreaked by automation on millions of Filipinos working in call centers, according to local and international experts.

by Rey Gamboa (The Philippine Star) – Apr 3, 2018 The face of the business process outsourcing (BPO) industry is one that has shown the fastest change in the last couple of years, and this is largely due to the equally fast changing world of information technology and developments in artificial intelligence.

By Ferdinand Patinio, PNA | Dec 26, 2017, MANILA – The business process outsourcing (BPO) industry is still the biggest generator of jobs, according to the internet-based job and applicant matching system of the Department of Labor and Employment (DOLE).

By: Doris Dumlao-Abadilla – Reporter, Philippine Daily Inquirer, Dec 13, 2017 The Philippines will likely see a dramatic resurgence in the business process outsourcing (BPO) industry next year on the back of improved relations with the US, in turn boosting office space take-up to another record high and making Metro Manila one of Asia’s top…

By Fil C. Sionil, Manila Bulletin, Nov 30, 2017 At one ASEAN Summit, India Prime Minister Narendra Modi admitted the Philippines had “overtaken” India with the largest number of voice-based Business Process Outsourcing (BPO) services in the world. Since then, the BPO industry has served as an economic lifeline for the Philippines, employing over 1.5…

By Roderick Abad, Businessmirror, Nov 18, 2017 The evolving global outsourcing landscape—now trending toward the experience-first model—gives an adaptable and talent-laden destination like the Philippines the opportunity to sustain the growth of its business-process outsourcing (BPO) industry.

By Czeriza Valencia (The Philippine Star), Nov 11, 2017 MANILA, Philippines — The Philippines is opening its doors to foreign-owned training centers for the information technology-business process management (IT-BPM) industry to enable the sector’s transition to higher value services, the National Economic and Development Authority (NEDA) said.