Business Process Outsourcing

CALL CENTERS MANILA, Philippines—Theirs are the 400,000 voices that give hope to the country’s newest sunshine industry, where frequent “hellos” and “goodbyes” mark the high staff turnover rate and where young dreams are woven and false hopes are raised.

Most of the nursing, engineering, and accountancy graduates in the Philippines are planning to get a job abroad. The graduates may fill up the manpower shortage in business process outsourcing (BPO), particularly in medical transcription and in call centers, ILO chief Lawrence Jeff Johnson. This will help in the expansion of the skills gap in…

The advancement of technology in this millennium age has introduced a lot of flourishing careers with attractive compensation for the Filipino people. The development is growing rapidly because of the emergence of Business Process Outsourcing (BPO) services particularly in the call center industry. The unemployment rate that used to be a top problem in the…

MANILA, Philippines – After a decade of fast growth, the information technology-business process outsourcing (IT-BPO) industry is undergoing a paradigm shift that is redefining the business model for many of the industry’s leading services providers.

Our article “Why we can’t catch up with our Asian neighbors” is still getting me a lot of responses. This one comes from an old friend, Edu Manzano, former ABS-CBN talk show host, and here are Edu’s comments:

Manila (4 November) — The Department of Labor and Employment and its tripartite partners in the business process outsourcing (BPO) industry has agreed on the creation of a voluntary code of industry best practices which can best address the difficulties that workers and employees in this booming industry face.

The Philippines is an “abundant graduate workforce” that makes it a “veritable offshore giant for the UK BPO market,” a UK-based outsourcing trade association said when it gave the Offshoring Destination of the Year Award to the country for the third time.

Some Fil-Ams are worried about the campaign rhetoric against business outsourcing the days leading up to next week’s midterm elections that could hurt countries like the Philippines.

MANILA, Philippines – Annual revenues of the country’s information technology-business process outsourcing (IT-BPO) sector could more than double to $25 billion – equivalent to a 10-percent share of the global market – by 2016, according to an industry roadmap unveiled yesterday by the Business Processing Association of the Philippines (BPAP).

While waiting for the chance to land a job abroad, nursing, engineering, and accountancy graduates in the Philippines should help expand the skills gap in the country, the International Labor Organization (ILO) director to the Philippines said over the weekend. The graduates should fill the manpower shortage in business process outsourcing (BPO), particularly in medical…

The continuing appreciation of peso has started to impact on a few business process outsourcing (BPO) firms in the Philippines that have sent out signals of possibly closing shop.

Outsourcing services became an important sector in the world today. It has offered numerous solutions especially to big corporations who can not simply maintain in-house manpower. It enables the company to grow at a faster pace as it will be less constrained by large capital expenditures for people or equipment that may take years to…

MANILA, Philippines – Call center agents employed in Metro Manila can look forward to much safer and healthy workplaces.

Every year, many of the country’s fresh graduates join the business process outsourcing (BPO) industry as customer-service representatives. It is easy to see why: Most, if not all, find the high salaries that call-center companies offer to be very attractive. Never mind if they have to use very American names like Chelsea and Clint and…

Latin America is emerging as a top growth region for U.S. companies looking to outsource jobs, including positions that require considerable technology skills, according to a new survey from Capgemini. The region is No. 3 overall for jobs outsourced from the U.S., the survey reveals, and several factors are creating a rapidly expanding level of…

IT was only a matter of time, but the Philippines is now boldly staking its claim as a leading country-of-choice for contact-center services and a key global hub for the rapidly growing business-process outsourcing (BPO) industry. This issue will be further validated and discussed by the industry’s specialists and top players at the 2010 International…

THE Philippines is moving up the value chain in the contact-center industry as the country is expected to capture more business in the high-end or premium voice segment owing to the innate talent and English-language capability of Filipino Agents, according to Indian business process outsourcing  firm WNS Global Services.

WNS, a provider of global business process outsourcing services, announced that it will expand its operations in Manila in response to increasing demands from its clients. During his visit to the WNS Philippines center, Keshav Murugesh, Group CEO, WNS Global Services said that the Manila center will be a hub for offering voice and data…

Business process outsourcing (BPO) firms that offer high-end services are finding it hard to fill worker requirements, with only one out 10 applicants able to pass the application process, the head of WNS Philippines said.

The country’s business process outsourcing industry will likely register foreign exchange revenues of close to $10 billion this year, exceeding the government’s target of $9 billion, the Commission on Information and Communications Technology said Monday.

CALL CENTER and outsourcing managers should invest more in building “cordial relationships” with workers to lessen the attrition rate, according to executives of two local business process outsourcing (BPO) companies.

A BILL that seeks to promote and protect the rights of Filipinos who flock to business-process outsourcing (BPO) companies for immediate employment has been refiled in the House of Representatives.

MANILA, Philippines – Business process outsourcing (BPO) executives have ranked government corruption as one of the major risks associated with doing business in the Philippines.

MANILA, Philippines – The Business Processing Association of the Philippines (BPAP), Commission on Information and Communications Technology (CICT) and Department of Trade and Industry (DTI) have identified 10 “next wave cities” nationwide in terms of their potential as information technology-business process outsourcing (IT-BPO) hubs.

New Delhi, July 29 (IBNS) — Unfazed by the global economic slowdown, the Top 20 Indian BPO firms grew their combined exports earnings by 15%, in the just concluded fiscal 2009-10, to touch revenues of $6.1 billion, according to The Dataquest Top 20 annual industry survey conducted by CyberMedia.

Multinational corporations have located shared services facilities in the Philippines for three reasons, according to a recent study conducted by the Business Processing Association of the Philippines (BPAP) and Hewitt Associates. The number one reason is the talent profile, as survey after survey on the business process outsourcing (BPO) industry tells us. People are at…

THE COUNTRY’S outsourcing services for health care information management will increasingly rely on other fields for growth besides medical transcription, which has been the focus of this segment of business process outsourcing (BPO) for the past 10 years, an industry official told reporters yesterday.

AT THE height of the call center boom at the early part of this decade, medical transcription was touted as the next bright spot for the country. With a business that had already been tested in India, this field of outsourcing was turning out to be a natural niche for any country that could produce…

MANILA (AFP) – Daybreak is happy hour in a world turned upside down at a trendy bar in the Philippines’ financial district, the clientele young and loud and with a vague California accent.

The BPO sector has changed its face considerably over the last couple of years. There have been major upheavals and changes. Many new call center destinations have come up. Some of them are competing hard with the traditionally known BPO service countries like India. Among them, Philippines shine like the dazzling North Star. It has…