Kalakaran sa Call Center Workplace

21 Jun 2024 – it-bpm-sector-expects-hit-baseline-targets

Published by rudy Date posted on June 21, 2024

https://www.philstar.com/business/2024/06/21/2364293/it-bpm-sector-expects-hit-baseline-targets

Read more

28 May 2024 – Contact centers post slowing attrition rate

Published by rudy Date posted on May 4, 2024
Read more

30 Apr 2024 – Tata Consultancy CEO: chatbots “a year or two” away from replacing almost all call center agents

Published by rudy Date posted on April 30, 2024
Read more

3 Mar 2024 – Harnessing AI in IT-BPM industry

Published by rudy Date posted on March 3, 2024
Read more

23 Jan 2024 – IT-BPM industry eyes 1.84 million jobs this year

Published by rudy Date posted on January 27, 2024
Read more

24 Aug 2023 – Generative AI threatens SA’s booming BPO job market

Published by rudy Date posted on August 30, 2023
Read more

26 Jul 2023 – PHL slips 3 spots in global ranking of destinations for outsourcing business services

Published by rudy Date posted on July 27, 2023
Read more

4 June 2023 – How AI-driven solutions are revolutionising customer service in contact centres

Published by rudy Date posted on June 5, 2023

H

Read more

3 Mar 2023 – IT-BPM beats 2022 revenue, jobs targets

Published by rudy Date posted on March 8, 2023
Read more

28 Oct 2022 – Call centers seen to generate additional 1 million new jobs by 2028

Published by rudy Date posted on November 1, 2022
Read more

11 Sept 2022 – 30% Work from home for BPOs provisionally extended

Published by rudy Date posted on September 11, 2022
Read more

17 June 2022 – T-BPM firms cite need for WFH setup

Published by rudy Date posted on June 18, 2022

Louella Desiderio – The Philippine Star  June 17, 2022 | 12:00am https://www.philstar.com/business/2022/06/17/2188852/it-bpm-firms-cite-need-wfh-setup

Read more

12 Apr 2022 – Top 40 call centers in the Philippines

Published by rudy Date posted on April 13, 2022

Top 40 call centers in the Philippines Last updated: April 12, 2022 by Outsource Accelerator The business process outsourcing industry in the country continues to grow in the post-pandemic world. Hitting a US$26.7 billion growth in 2020, BPOs, especially call centers, quickly adapted to remote working to serve their clients better. As the world slowly opens up again,…

Read more

26 Jan 2022 – Top Predictions On What’s Next In The Business Process Outsourcing Industry For 2022

Published by rudy Date posted on January 26, 2022

YECCOUNCIL POST| Membership (Fee-Based) By Alfredo Atanacio, Co-Founder of UassistME.COM, on Inc. 30 Under 30 2012, and an AGLN Fellow. In 2021, there is no denying that there were plenty of disruptions for people-intensive industries. The business process outsourcing (BPO) sector was not spared from this. However, many forward-thinking BPO organizations have managed to turn…

Read more

16 Nov 2021 – BPO industry seen outpacing PH economy, growing up to 13 pct this year

Published by rudy Date posted on November 16, 2021

by Warren de Guzman, ABS-CBN News, 16 Nov 2021 MANILA – The IT and Business Process Association of the Philippines said it expects the sector to once again outpace the Philippine economy this year.

Read more

IT-BPM sector seen growing 8% this year

Published by rudy Date posted on October 21, 2021

by Louella Desiderio – The Philippine Star, 21 Oct 2021 MANILA, Philippines — The umbrella group of information technology – business process management (IT-BPM) firms in the country expects the industry to grow by eight percent this year as demand picks up in various sectors such as banking, financial services and communications.

Read more

30 Aug 2021 – Contact centers foresee sustained revenue growth

Published by rudy Date posted on August 30, 2021

by Louella Desiderio – The Philippine Star, 30 Aug 2021 MANILA, Philippines — The country’s contact center sector expects to sustain its revenue growth despite the strict lockdown imposed earlier this month to contain the pandemic, as the sector benefits from hybrid work and increased vaccine rollout.

Read more

28 June 2021 – DTI favors extension of WFH setup in IT-BPM sector

Published by rudy Date posted on June 28, 2021

by Louella Desiderio (The Philippine Star), 28 Jun 2021 MANILA, Philippines — The Department of Trade and Industry (DTI) is recommending the extension of the work-from-home authorization given to information technology business process management (IT-BPM) firms beyond September this year.

Read more

26 May 2021 – IT-BPM industry expects as much as 6.5% growth in 2021

Published by rudy Date posted on May 26, 2021

By JON VIKTOR D. CABUENAS,GMA News, 26 May 2021 The information technology and business process management (IT-BPM) industry in the Philippines expects to grow by as much as 6.5% this year, as most firms plan to expand operations.

Read more

5 May 2021 – Philippines continues to attract interest from BPOs – IWG

Published by rudy Date posted on May 5, 2021

by Elijah Felice Rosales (The Philippine Star), 5 May 2021 MANILA, Philippines — The Philippines continues to attract potential investors, mostly in business process outsourcing (BPO), as inquiries about office spaces have spiked despite the pandemic.

Read more

16 Mar 2021 – Empathetic robots are killing off the world’s call-center industry

Published by rudy Date posted on March 16, 2021

Read more here.

Read more

15 Oct 2020 – Amazon Ring call center workers in Philippines ‘scared’ to go to work during pandemic

Published by rudy Date posted on October 15, 2020

Read more here.

Read more

29 Jul 2020 – What other industries can learn from call centers

Published by rudy Date posted on July 29, 2020

By Carlo Atienza, BusinessMirror, 29 Jul 2020 FOR a country known for its call centers, it is disappointing to see local industries lacking customer service. Take the case of the utility providers now facing multiple complaints for their exorbitant charges; or the telecommunications and Internet service providers which have circuitous processes for customers seeking remedies,…

Read more

9 Jun 2020 – COVID-19 crisis accelerates rise of virtual call centers

Published by rudy Date posted on June 9, 2020

Read more here.

Read more

14 May 2020 – Coronavirus to ‘impact’ BPO revenue, employment forecasts

Published by rudy Date posted on May 14, 2020
Read more

China “has decided to put a ban on online gamers from playing the games with players from foreign countries, and even chatting with them.”

Published by NTUCPHL Date posted on April 19, 2020

China “has decided to put a ban on online gamers from playing the games with players from foreign countries, and even chatting with them.” https://t.co/eH0hj3xh7K — Sari Arho Havrén (@SariArhoHavren) April 19, 2020

Read more

3 Apr 2020 – BPO sector seen to help temper downturn

Published by NTUCPHL Date posted on April 15, 2020

3 Apr 2020 – BPO sector seen to help temper downturn

Read more

Gov. Cuomo signs historic legislation to stop call center companies from shipping jobs overseas

Published by rudy Date posted on January 2, 2020

Read more here.

Read more

IT-BPM industry lowers growth targets amid push to ‘rationalize’ tax perks

Published by rudy Date posted on November 12, 2019

by Ian Nicolas Cigaral with a report from The STAR/Louella Desiderio, 12 Nov 2019 MANILA, Philippines — The Philippines’ IT-BPM industry slashed its growth targets for the remainder of President Rodrigo Duterte’s term as the government’s plan to scale back tax incentives continues to fray the industry’s nerve.

Read more

US union seeking joint action with PHL’s BPO workers

Published by rudy Date posted on August 25, 2019

by Gillian M. Cortez, Business World, Aug 25, 2019 A US UNION called for improved workers’ rights and benefits in the Philippine Business Process Outsourcing (BPO) sector, saying that keeping Philippine compensation low affects work conditions of their US counterparts.

Read more

July 30 – World Day
Against Trafficking in Persons

“One life trafficked, one too many!”

 

Invoke Article 33 of the ILO constitution
against the military junta in Myanmar
to carry out the 2021 ILO Commission of Inquiry recommendations
against serious violations of Forced Labour and Freedom of Association protocols.

 

Accept National Unity Government
(NUG) of Myanmar.
Reject Military!

#WearMask #WashHands
#Distancing
#TakePicturesVideos

Time to support & empower survivors.
Time to spark a global conversation.
Time for #GenerationEquality to #orangetheworld!
Trade Union Solidarity Campaigns
Get Email from NTUC
Article Categories