Business Process Outsourcing

CLARK Field, Pampanga: The business process outsourcing (BPO) industry is calling on the government to fast track the passage of bills aimed at advancing the interests of the sector amid a global economic slowdown.

There is good news in the offshoring and outsourcing (O&O) industry for 2009 but companies and parents/schools need to wake-up to cultural challenges and career opportunities present in the industry.

MANILA, Philippines – Business process outsourcing (BPO) firms are still struggling to find qualified workers from the ranks of graduates of Philippine colleges and universities.

MANILA, Philippines – The Philippines’ dream to become the region’s business process outsourcing (BPO) hub may soon become a reality with the coming onstream of a $250-million new international submarine cable network that promises to provide faster and more resilient connectivity to the world.

WHILE it’s all gloom and doom on most economic fronts, at least the business process out-sourcing (BPO) sector seems to be painting a rosy picture. And just as well, seeing that BPO companies have more or less sustained the Philippine economy for much of this decade.

LOCAL gaming development is getting second-mention next to Singapore, and Filipino talents are drawing in clients.

METRO Laguna and Metro Cavite are the next top destinations for call center sites.

AMID worldwide gloom and doom, local call centers are upbeat this year and for the following years when they expect to corner 10 percent of the $130-billion global market by 2010.

MANILA, Philippine — Workers in the business process outsourcing (BPO) sector are assured of stable wages this year, even amid the global recession, but they should not expect salaries to increase much, an industry leader said.

90,000 new jobs expected CLARK FREEPORT, Philippines — The information technology and business processing outsourcing (BPO) industry in the Philippines is expected to grow 20-25 percent this year and can hire 80,000-90,000 employees, the chairman of the Commission on Information and Communication Technology (CICT) said.

More than 200,000 jobs in the business process outsourcing industry remain to be filled today of the nearly half a million positions in the sector.

MANILA, Philippines – The business process outsourcing industry is projecting a 200 percent increase in jobs this year as the world’s biggest companies struggle to cut down on costs by outsourcing some of their operations to countries like the Philippines where labor is cheaper.

Executives from the business process outsourcing (BPO) industry see further growth in employment opportunities for Filipinos amid the global economic slowdown, results of an industry survey show.

Property giant Ayala Land Inc. is reviewing its planned business process outsourcing office projects in Davao City and Baguio City amid a slowdown in demand due to the financial meltdown.

A SENIOR official from the Business Process Association of the Philippines (BPAP) on Thursday asked Malacañang to reduce the number of holidays in the country, saying the call center industry at this critical time is hurting and cannot afford the burden of increased holiday pays.

Investments in the country’s business process outsourcing (BPO) industry is expected to reach $60 million this year as the Philippines remains the most stable country in the Southeast Asian region, international property services firm CB Richard Ellis (CBRE) said.

MANILA, Philippines — A glut of office space has hit the Philippines property sector as cash-hungry foreign companies cut back on their export of back-office operations, an international property consultant said Thursday.

MUMBAI (AFP) – India’s software sector, reeling from a huge accounting fraud in one of its flagship companies, faces further problems as US firms scale back in a troubled global business environment, analysts said.

The Business Process Outsourcing (BPO) industry needs the support of the government especially in the promotion of the country as a good offshoring destination, the Business Process Association of the Philippines (BPAP) said.

The Japanese are looking at the Philippines as a possible site for outsourcing and offshoring (O&O), a ranking government official said.

Despite the lingering global economic crisis, major Philippine business process outsourcing (BPO) providers, mostly contact center operators, are still aggressively recruiting new staff.

Research firm Gartner Inc. has chosen the Philippines as one of the world’s 30 top offshoring destinations, mostly due to the country’s attractive labor costs.

How’s this for noche buena? Mother, father and sister carry packed food in plastic containers and then alternate between walking and taking public transportation, seemingly off to a special mission. Just outside a building, they prop up a table with a few chairs.

BAGUIO CITY—Researchers of a Baguio hospital have started looking into medical problems that appear to be common among employees of call centers and other business process outsourcing (BPO) facilities operating at the Baguio City Economic Zone.

Business process outsourcing (BPO) operations such as call centers have generated as much as $3.36 billion this year, the National Economic and Development Authority (NEDA) said.

THE 266,000 jobs that the government has so far generated this year from its information and communications technology (ICT) efforts may grow to more than one million in 2010, the Commission on Information and Communications Technology (CICT) said.

MANILA, Philippines — To keep up with the industry’s rapid growth, some business process outsourcing (BPO) companies flock to less-than-ideal places like shopping malls for lack of enough office space.

The Philippine call center industry is expected to grow threefold in the next four years with annual revenue projected at $7.3 billion in 2010 and capacity at 500,000 seats, venture capitalist Intellectual Property Ventures Group Corp. (IP Ventures) said.

CALL CENTERS are turning more and more to gimmicks and gadgets — aside from offering higher wages — to reel in the few skilled workers still looking for jobs, an industry official said.