Call Centers

In the not so distant past, only prostitutes, sentries and those in the medical profession worked nights. Then suddenly there is this new culture where there is happy hour in beer joints at 6, 7 in the morning — all because of the mushrooming of call centers in the metropolis. After working the graveyard shift…

MANILA, Philippines—The National Competency Assessment Tool, a standardized test for aspiring business process outsourcing practitioners, is scheduled to be piloted in several schools and universities this year.

ON July 6, 2009, the US Agency for International Development, through its Growth with Equity in Mindanao Program, will launch two of its projects that will help cement Mindanao’s place among high-tech cities. These are the WiMax and JEEP programs that will help boost the BPO industry in Mindanao.

The business process outsourcing (BPO) industry in the country remains a booming sector, but few graduates are qualified to work in it, according to the Commission on Information and Communications Technology (CICT).

There is life after call center. And for Shawie Bernaldez, who is currently living her dream, it may not be as financially fulfilling, but it couldn’t be any sweeter.“ I’m currently working as a writer for online publications.” Bernaldez told The Manila Times. “I don’t make as much but being rich isn’t necessarily my goal.…

MANILA, Philippines – Business process outsourcing (BPO) firm Convergys will open three of the five call centers in the pipeline for its expansion plan in the Philippines, the company said yesterday.

Filed Under: Healthcare Providers, Health, Health organisations HEALTH care cost maybe one of the least priorities for most people who are facing an economy marred by news of ongoing layoffs and retrenchments, slimming profit margins and decreasing export volumes.

MANILA, Philippines – It may be the worst of times for other industries. But for contact center companies, it is the best of times.

A SENIOR official from the Business Process Association of the Philippines (BPAP) on Thursday asked Malacañang to reduce the number of holidays in the country, saying the call center industry at this critical time is hurting and cannot afford the burden of increased holiday pays.

Here’s a bit of really good news following announcement of a global-wide recession and massive job cuts in the US and Europe.

As far as the call-center industry is concerned, the current global financial crisis is not something to worry about.

Teletech Telesystems Inc., one of the largest business process outsourcing (BPO) companies in the country has announced it will be opening at least three more centers in the country as it expects to grow by 20 percent next year.

I was actually a call center agent. but right now, i’m in a floating status in a company who employed me… i hit the floor and failed the training in the particular account that i handled.. and so while waiting for the company’s call, i decided to apply in other call center. but the overwhelming…

Dr. Avnish Jolly,18 May:Working as counsellor in the City Beautiful from last fifteen years, I find Call-center employees are getting stress and breaking traditional life style and living with relationship troubles.

MANILA, Philippines — An organization of smaller call center operations in the Philippines is pushing to have its voice heard in the contact center industry.

The Philippines isn’t building enough office space to meet demand from call centers and other outsourcing companies, Colliers International Property Consultants Inc. said.

(a true story) I didn’t want to be a call center agent. I had other plans. I was aiming high.

  CALL center workers must have free medical checkups, free transport services, and be allowed to work in a compressed or flexible time arrangement, a senator proposed Tuesday.