Call Centers

A SENIOR official from the Business Process Association of the Philippines (BPAP) on Thursday asked Malacañang to reduce the number of holidays in the country, saying the call center industry at this critical time is hurting and cannot afford the burden of increased holiday pays.

Here’s a bit of really good news following announcement of a global-wide recession and massive job cuts in the US and Europe.

As far as the call-center industry is concerned, the current global financial crisis is not something to worry about.

Teletech Telesystems Inc., one of the largest business process outsourcing (BPO) companies in the country has announced it will be opening at least three more centers in the country as it expects to grow by 20 percent next year.

I was actually a call center agent. but right now, i’m in a floating status in a company who employed me… i hit the floor and failed the training in the particular account that i handled.. and so while waiting for the company’s call, i decided to apply in other call center. but the overwhelming…

Dr. Avnish Jolly,18 May:Working as counsellor in the City Beautiful from last fifteen years, I find Call-center employees are getting stress and breaking traditional life style and living with relationship troubles.

MANILA, Philippines — An organization of smaller call center operations in the Philippines is pushing to have its voice heard in the contact center industry.

The Philippines isn’t building enough office space to meet demand from call centers and other outsourcing companies, Colliers International Property Consultants Inc. said.

(a true story) I didn’t want to be a call center agent. I had other plans. I was aiming high.

  CALL center workers must have free medical checkups, free transport services, and be allowed to work in a compressed or flexible time arrangement, a senator proposed Tuesday.